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- Tasks: Lead our Front Office team to create unforgettable guest experiences.
- Company: Join Edwardian Hotels London, a renowned 5-star luxury hotel.
- Benefits: Competitive salary, 28 days holiday, and complimentary meals.
- Why this job: Be part of a dynamic team in a rewarding and fun environment.
- Qualifications: Experience in luxury hotels and strong leadership skills required.
- Other info: Opportunities for promotion and access to training programs.
The predicted salary is between 36000 - 60000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are now seeking an experienced Reception Manager to lead our Front Office team and ensure every guest receives a seamless, memorable stay.
Overview- Oversee the day‑to‑day operation of the Reception and Front Desk teams.
- Ensure a flawless guest journey, from check‑in to check‑out, maintaining the highest luxury service standards.
- Lead, train, schedule, and motivate our Front Office Team.
- Resolve guest queries and complaints with professionalism, discretion, and grace.
- Collaborate closely with Housekeeping, Concierge, Reservations, and F&B to ensure seamless communication and guest satisfaction.
- Monitor performance KPIs, guest feedback, and service quality scores, implementing improvements where needed.
- Manage billing processes, VIP arrivals, and special requests with meticulous attention to detail.
- Uphold brand values and ensure compliance with all hotel policies and procedures.
- Proven experience as a Reception Manager or Assistant Reception Manager in a luxury 4 or 5‑star hotel.
- A natural leader with strong people‑management and coaching skills.
- Warm, polished, and confident in guest-facing situations.
- Exceptional communication and organisational abilities.
- Expert knowledge of Opera PMS (or similar).
- Calm under pressure, solutions‑focused, and committed to outstanding hospitality.
- Ability to inspire a team to consistently exceed expectations.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your dream Reception Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and polished self shine through. Remember, they’re looking for someone who can inspire a team and create memorable guest experiences, so be confident and engaging.
✨Tip Number 3
Do your homework! Research Edwardian Hotels London and understand their values and culture. Tailor your responses in interviews to show how your experience aligns with their commitment to quality-driven service and integrity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family at Edwardian Hotels London. Let’s make those unforgettable memories together!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional guest service and how you embody our values of Integrity, Ambition, and Quality.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant experience in luxury hotels, focusing on your leadership skills and ability to create memorable guest experiences. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our fantastic team at Edwardian Hotels London.
How to prepare for a job interview at Edwardian Hotels London
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to inspire and motivate others.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you’ve gone above and beyond for a guest. This will showcase your commitment to outstanding hospitality and your ability to maintain composure under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows that you're not just interested in the role, but also in contributing to the hotel's culture and success.