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- Tasks: Join us as a Night Receptionist, ensuring a smooth guest experience and handling check-ins and payments.
- Company: Work at The May Fair, a luxurious 5 Star hotel known for exceptional service.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts on hotel stays.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and enjoy great career growth opportunities.
- Qualifications: Previous hotel reception experience in a 4- or 5-star setting is required, along with IT skills.
- Other info: Must be eligible to live and work in the UK; training programs available for personal development.
The predicted salary is between 24000 - 33600 £ per year.
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An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair, A Radisson Collection Hotel as a Night Receptionist. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
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As a Night Receptionist you will be responsible for night reception and lobby hosting ensuring a smooth guest experience at night.
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You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary.
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Greets all guests in a pleasant manner.
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Handles cash payments and float in accordance with the company standards.
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Responds to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
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Assists with the daily completion of administration tasks within the department.
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Ensures that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests.
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Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
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Gathers information about guests in order to update our data base to make proactive use of guest details to provide a truly personal service.
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Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.
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Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
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Previous experience of IT applications including Opera, Office 365, Guest Plus.
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Demonstrates excellent attention to detail and customer service skills.
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Impeccable command of English both written and spoken.
Company Benefits : Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
R ecommend a Friend Scheme of up to £500 per friend recommended.
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility :
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Night Receptionist employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like Opera and Office 365. Being comfortable with these tools will not only help you during the interview but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your previous experience in a 4- or 5-star hotel environment during your conversations. Share specific examples of how you provided exceptional customer service and handled guest inquiries to demonstrate your fit for the role.
✨Tip Number 3
Prepare to discuss how you would handle various guest scenarios at night. Think about common issues that arise during night shifts and how you would ensure a smooth guest experience, showcasing your problem-solving skills.
✨Tip Number 4
Show your enthusiasm for the hospitality industry and the specific values of The May Fair Hotel. Research the hotel’s amenities and services so you can speak knowledgeably about how you would promote them to guests.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Receptionist position. Understand the responsibilities and requirements, especially the importance of customer service and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in hotel reception, particularly in 4- or 5-star environments. Emphasize your skills with IT applications like Opera and Office 365, as well as your customer service expertise.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to provide excellent guest service and handle administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your command of English is impeccable, as this is crucial for the role.
How to prepare for a job interview at Edwardian Hotels London
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations.
✨Familiarize Yourself with Hotel Software
Since experience with IT applications like Opera and Office 365 is essential, make sure you can discuss your proficiency with these tools. If you have any relevant certifications or training, mention them during the interview.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you've ensured accuracy in past tasks, whether it's handling cash payments or managing guest information. This will show that you understand the importance of precision in hospitality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of a few situations where you turned a negative experience into a positive one, and be ready to share those stories.
