At a Glance
- Tasks: Maximise revenue by selling room reservations and providing excellent customer service.
- Company: Join a prestigious 4- or 5-star hotel with a focus on guest satisfaction.
- Benefits: Competitive salary, 28 days holiday, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for growth in the hospitality industry.
- Why this job: Be the voice that creates memorable experiences for guests while boosting hotel revenue.
- Qualifications: Experience in reservations, strong communication skills, and knowledge of hotel booking systems.
The predicted salary is between 25000 - 30000 £ per year.
As Reservations Agent you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via telephone, e‑mail or other channels deemed appropriate by the company.
Utilize customer‑service and sales skills to identify guest needs, make accurate reservations that provide the optimal experience for our guests while maximizing revenue potential.
Ensure information is accurately recorded in the appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
Serve as the guest advocate, ensuring all guests’ needs are met from the initial booking to follow‑up.
About You
- Current reservations experience within a 4‑ or 5‑star hotel environment.
- Excellent verbal and written communication skills.
- Natural telephone sales ability, including closing skills and an effective tone of voice.
- Ability to listen effectively and position hotels to meet guests’ needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
Compensation
Competitive salary.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum, including
Reservations Specialist EGLS in London employer: Edwardian Hotels London
As a Reservations Specialist with our Central Reservations Team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a competitive salary alongside a generous benefits package, including 28 days of holiday per annum, ensuring a healthy work-life balance. Join us to be part of a team that values exceptional service and fosters a culture of excellence, all while working in a prestigious 4- or 5-star hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist EGLS in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotels London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotels London
Don't be shy about reaching out to Edwardian Hotels London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Specialist EGLS in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotels London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotels London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
