At a Glance
- Tasks: Join our team to create unforgettable guest experiences and maximise hotel revenue.
- Company: Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Experience in reservations at a 4- or 5-star hotel and excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London. An amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company. You will utilize customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential. Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards. Be the guest advocate ensuring all guests' needs from the initial booking to follow up.
About You:
- Current reservations experience within a 4- or 5-star hotel environment.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
Our Benefits Package:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservations Agent in London employer: Edwardian Hotels London
At Edwardian Hotels London, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to thrive. As a Reservations Agent, you will enjoy competitive benefits, including generous holiday allowances, complimentary meals, and opportunities for professional growth through our Edwardian Academy, all while working in a dynamic environment that prioritises integrity, ambition, and quality-driven service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edwardian Hotels London. Understand their values and what makes them tick. This way, you can show how your skills align with their mission and make a lasting impression.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be a pro at talking to guests. Try role-playing with a friend or family member to nail down your tone and closing techniques. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your sales skills! Think of examples from your past experience where you successfully closed a deal or exceeded targets. Be ready to share these stories during your interview to demonstrate your ability to generate revenue and meet guest needs.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows you're genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with ours, especially when it comes to creating unforgettable memories for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your relevant experience in reservations and customer service, and don’t forget to mention any specific skills that match what we’re looking for, like your knowledge of hotel booking systems.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and showcases your excellent written skills. Remember, this is your chance to impress us with your ability to convey information clearly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Edwardian Hotels London!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel products and services. Familiarise yourself with Edwardian Hotels London and their unique offerings. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Communication Skills
As a Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to refine your tone and closing skills.
✨Be a Guest Advocate
During the interview, demonstrate your understanding of what it means to be a guest advocate. Share examples from your past experience where you went above and beyond to meet guests' needs. This will highlight your commitment to providing exceptional service.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team culture or opportunities for professional development within Edwardian Hotels London.
