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- Tasks: Lead and coordinate events, ensuring exceptional guest experiences and team motivation.
- Company: Join a prestigious 5-star hotel with a focus on service excellence.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be at the heart of exciting events and create memorable experiences for guests.
- Qualifications: Experience in event management and strong leadership skills required.
- Other info: Opportunities for growth, training, and a vibrant team culture.
The predicted salary is between 28800 - 43200 £ per year.
Under the guidance of the M & E Operations Manager, you will ensure that you have a full understanding of the service excellence standards within Meeting and Events and will ensure that the guest experience delivered is of an exceptionally high standard. You will take full responsibility for the events that you are assigned to and will ensure that the team is co-ordinated to fulfil all aspects of the function as per the function sheet.
You will co-ordinate the set up of rooms and other public areas in accordance with the standards ensuring that rooms are maintained to 'show round' standards at all times when not in use. You will ensure that all guests entering the event space are warmly welcomed and served as appropriate. You will ensure that the appropriate bar procedures are in place for every event and that payment is taken for every drink where required. You will handle all guest complaints and feedback positively seeking to resolve all issues where you can. You will create a cohesive and motivated Meeting and Events team for each event that you manage ensuring that morale and team spirit is kept high.
About You
- In depth knowledge of Meetings and Events Operations within a multi-million-pound hotel revenue operation within a 5 Star environment.
- Excellent attention to detail, logistics, management, and leadership skills is essential for this role.
- Proven organizational skills, works well on their own.
- Confident and has the ability to establish rapport effectively.
- Good command of English both verbal and written.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Meeting & Events Floor Manager in London employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Floor Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the Meetings and Events sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events shine through. Be confident, engage in conversation, and make sure they remember you for all the right reasons.
✨Tip Number 3
Prepare for interviews by researching the company and its events. Tailor your answers to reflect their values and standards. This shows you’re not just another candidate but someone who genuinely cares about their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Meeting & Events Floor Manager in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you fully understand the Meeting & Events Floor Manager role. Dive into the job description and highlight the key responsibilities and skills required. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Experience: When detailing your experience, focus on specific examples that demonstrate your knowledge of Meetings and Events Operations. We want to see how you've excelled in similar roles, so don’t hold back on sharing your achievements and how they relate to our high service standards.
Be Personable and Professional: Your written application should reflect your personality while maintaining professionalism. Use a friendly tone that aligns with our company culture, and remember to express your enthusiasm for the role. We love seeing candidates who are genuinely excited about joining our team!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly. Plus, it’s super easy! We can’t wait to see what you bring to the table.
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Service Standards
Before the interview, make sure you understand the service excellence standards expected in Meeting and Events. Familiarise yourself with how these standards translate into guest experiences, as this will show your commitment to delivering high-quality service.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team or resolved conflicts, as this will highlight your ability to create a cohesive environment.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Bring up instances where your meticulous nature has positively impacted an event or project. This could be anything from ensuring a flawless setup to handling guest feedback effectively.
✨Prepare for Guest Interaction Scenarios
Anticipate questions about how you would handle guest complaints or difficult situations. Prepare some scenarios where you turned a negative experience into a positive one, demonstrating your problem-solving skills and ability to establish rapport.
