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- Tasks: Support the Front of House Manager in delivering exceptional guest service and team leadership.
- Company: Join The Londoner, a chic 5-star luxury hotel in Leicester Square.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Why this job: Be part of a dynamic team and enhance your hospitality skills in a luxury setting.
- Qualifications: Experience in a busy hotel environment and a passion for high-level service.
- Other info: Opportunities for promotion and access to training programs for personal development.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for an Assistant Front of House Manager to join The Londoner, one of our 5 Star Luxury Hotels. Become a Londoner. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, where the four corners of the city meet. At The Londoner we are committed to being the best place to work, recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
Responsibilities
- You will support the Front of House Manager with overall leadership of the Front of House including Reception, Nights and Concierge.
- You will ensure that through correct adherence to our company processes all team members deliver an exceptional service to our guests.
- You will ensure that efficient collaboration exists between other departments such as Housekeeping and Maintenance to enable rooms to be presented to guests seamlessly.
- You will ensure the welfare of all team members, actively promoting progression and development.
- You will ensure that all processes are correctly followed and will provide support and re-training where needed.
- You will focus on achieving our department revenue goals by encouraging all team members to upsell and providing the necessary training for them to do so.
- You will monitor our guest satisfaction metrics regularly ensuring that we are doing everything that we can to achieve the highest results that we can.
About You
- Previous experience as an Assistant Front of House Manager in a busy 4/5 star hotel environment.
- A passion for high level service delivery.
- A commercial focus ensuring that revenue driving opportunities are maximised.
- Excellent organisational skills ensuring that duties are allocated to team members as per their skill set.
- Excellent leadership and communication skills with a focus on team motivation and development.
- Knowledge of Opera is ideal but not essential.
Company Benefits
- Competitive salary.
- 28 days Holiday per annum including Bank Holidays increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Front of House Manager in London employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for high-level service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for success! Research The Londoner and its values. Be ready to discuss how your skills align with their commitment to exceptional service and team development during your interview.
We think you need these skills to ace Assistant Front of House Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for high-level service delivery shine through. We want to see how excited you are about the role and what makes you a great fit for The Londoner.
Tailor Your Experience: Make sure to highlight your previous experience as an Assistant Front of House Manager in a busy hotel environment. We’re looking for specific examples that demonstrate your leadership and organisational skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner.
How to prepare for a job interview at Edwardian Hotels London
✨Know the Hotel Inside Out
Before your interview, make sure you research The Londoner thoroughly. Familiarise yourself with its services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you motivate and develop team members.
✨Highlight Your Customer Service Passion
The role requires a passion for high-level service delivery. Think of specific instances where you've gone above and beyond for guests. Share these stories during your interview to illustrate your commitment to exceptional service and guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to questions like how you'd manage a busy shift or resolve a guest complaint. This will help you feel more confident and articulate during the interview.
