At a Glance
- Tasks: Maximise revenue through effective phone and email sales while ensuring excellent customer service.
- Company: Join Edwardian Hotels London, a leader in luxury hospitality.
- Benefits: Competitive salary and comprehensive benefits package.
- Why this job: Be the voice of our guests and create memorable experiences.
- Qualifications: Previous reservations experience in a 4- or 5-star hotel and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Edwardian Hotels London is seeking a Reservations Specialist to join their Central Reservations Team, responsible for maximizing revenue through effective phone and email sales. You will ensure excellent customer service delivery and advocate for guest needs from booking to follow-up.
The ideal candidate will have previous reservations experience in a 4- or 5-star hotel and excellent communication skills. A competitive salary and comprehensive benefits package are offered.
Hotel Reservations & Guest Experience Specialist employer: Edwardian Hotels London
Edwardian Hotels London is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the hospitality industry. With a competitive salary and a comprehensive benefits package, team members enjoy a supportive environment that values excellent customer service and guest experience, making it a rewarding place to build a career in a prestigious 4- or 5-star hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations & Guest Experience Specialist
✨Tip Number 1
Get to know the company! Research Edwardian Hotels London and their values. This way, you can tailor your conversations during interviews to show how you fit right in with their culture and goals.
✨Tip Number 2
Practice your phone and email communication skills. Since this role is all about effective sales and customer service, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Edwardian Hotels London.
We think you need these skills to ace Hotel Reservations & Guest Experience Specialist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous reservations experience in 4- or 5-star hotels. We want to see how your background aligns with the role, so don’t hold back on those relevant skills!
Communicate Clearly:Since excellent communication is key for this position, ensure your application is clear and concise. Use straightforward language and keep it professional, but let your personality shine through!
Tailor Your Application:Take a moment to tailor your application specifically for us at Edwardian Hotels London. Mention why you’re excited about the role and how you can contribute to our team’s success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel reservations systems and processes. Familiarise yourself with common booking platforms and be ready to discuss how you’ve used them in previous roles. This shows you’re not just a good communicator but also technically savvy.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for guests in past positions. Think about specific situations where you resolved issues or enhanced a guest's experience. This will demonstrate your commitment to excellent service, which is key for this role.
✨Practice Your Communication
Since this role involves a lot of phone and email interaction, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle various guest scenarios. This will help you feel more confident during the actual interview.
✨Research Edwardian Hotels London
Take some time to learn about Edwardian Hotels London, their values, and what sets them apart from other hotels. Being able to speak about the company’s ethos and how you align with it can really impress the interviewers and show that you’re genuinely interested in the position.
