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For Companies At a Glance
- Tasks: Lead the service team at The Stage, ensuring top-notch customer satisfaction.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, and complimentary meals daily.
- Why this job: Be part of a dynamic team in a chic environment with great career growth.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Access to training programs and opportunities for promotion.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
We are currently recruiting for a Head Waiter/ess to join The Stage, our exclusive Champagne Bar. As a Head Waiter/Waitress, you will support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment.
Overview
- You will be fully competent with all menu items and confidently be able to explain the dining concept to guests.
- You will take orders correctly making a clear note of all allergens.
- You will understand the timing of dishes and make food orders accordingly.
- You will be able to read the needs of tables in order to understand their service preferences.
- You will support the cashing up and closing process of your shift and take steps to rectify any errors.
About You
- Knowledge of Food & Beverage trends within the restaurant or hotel restaurant environment.
- Capable of demonstrating both delegation and leadership skills.
- The ability to demonstrate personal ownership of tasks and ensure completion to a high standard.
- The ability to work as a team and provide guidance and support to others.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter/Waitress employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Londoner and soak in the vibe. Familiarise yourself with the menu and the unique offerings at The Stage. This will not only impress your interviewers but also help you feel more confident during the conversation.
✨Tip Number 2
Show off your personality! When you’re chatting with the team, let your passion for hospitality shine through. Share stories about your previous experiences and how you’ve gone above and beyond for guests. We love to see candidates who can connect with others and create memorable experiences.
✨Tip Number 3
Practice makes perfect! Role-play common scenarios you might face as a Head Waiter/ess, like handling difficult customers or managing a busy service. This will help you articulate your problem-solving skills and demonstrate your ability to lead a team under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Londoner. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to fit the Head Waiter/Waitress role at The Londoner. Highlight your experience with food and beverage trends, and demonstrate how your skills align with our commitment to excellence in service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team. Use bullet points if it helps to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner. Plus, it’s super easy!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Menu Inside Out
Make sure you’re fully familiar with all the menu items, including ingredients and allergens. This will not only help you answer questions confidently but also show your passion for the role and commitment to guest satisfaction.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll need to demonstrate your ability to lead and delegate. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts to highlight your leadership capabilities.
✨Understand the Dining Concept
Be ready to explain the dining concept of The Stage and how it fits into the overall experience at The Londoner. This shows that you’ve done your homework and are genuinely interested in the establishment.
✨Practice Your Service Style
Think about how you can read the needs of tables and adapt your service style accordingly. During the interview, share specific instances where you’ve tailored your approach to enhance customer experience, demonstrating your adaptability and attentiveness.