At a Glance
- Tasks: Deliver exceptional guest experiences and manage communication with guests and reservations.
- Company: Join Edwardian Hotels, a leader in luxury hospitality.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel guest relations and excellent communication skills.
The predicted salary is between 22050 - 26950 £ per year.
- Overview
- An Amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador.
- You will respond to all guest communication professionally ensuring personalisation and customisation to deliver excellence in service.
- You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out.
- You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
- This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.
- You will work closely with the reservations department to ensure that payments and revenues are recorded correctly.
- You will maximise revenue by actioning all non arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.
About You
- Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
- Demonstrates excellent customer service skills and attention to detail.
- Excellent communication skills both verbally and written.
- Proficient in spoken and written English and ideally additional languages
- Company Benefits Package
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
- Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Compensation: Competitive salary
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Guest Experience Team Member employer: Edwardian Hotels London
Edwardian Hotels London is an exceptional employer, offering a dynamic work environment where innovation and excellence are at the forefront of our luxury hotel operations. With a strong commitment to employee development, we provide extensive training opportunities and career progression paths, ensuring that our team members thrive in their roles. Located in the heart of London, our hotels not only offer competitive benefits but also foster a collaborative and inclusive culture that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotels London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotels London
Don't be shy about reaching out to Edwardian Hotels London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotels London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotels London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
