At a Glance
- Tasks: Welcome guests, oversee check-ins, and resolve concerns with empathy and professionalism.
- Company: Join The Londoner, a super-boutique hotel known for luxury and exceptional service.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be a leader in creating unforgettable guest experiences in a vibrant environment.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
An exciting opportunity to join our Front of House team at our super‑boutique hotel, The Londoner, as a Guest Experience Supervisor.
Overview
- Welcome guests with warmth, professionalism, and an intuitive understanding of their needs
- Oversee check‑in, check‑out, lobby presentation, and guest flow during peak times
- Resolve guest concerns with confidence, empathy, and swift problem‑solving
- Support VIP arrivals, special requests, and bespoke guest experiences
- Train, mentor, and motivate team members to uphold 5‑star standards
- Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience
- Maintain accurate guest records, preferences, and service notes to enhance future stays
About You
- Experience in a luxury hotel or high‑end hospitality environment
- A natural leader with strong communication and guest‑facing confidence
- Passionate about service excellence and creating memorable experiences
- Calm, organised, and solutions‑focused in a fast‑paced environment
- Strong understanding of Front Office operations and guest service standards
- Professional appearance, impeccable manners, and a warm, engaging personality
- Ability to inspire and support a team while maintaining high performance
Company Benefits
- Competitive salary
- 28 days holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends
- Access to a discount platform for all the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Experience Supervisor employer: Edwardian Hotels London
At The Londoner, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values service excellence and teamwork. Our Guest Experience Supervisors enjoy competitive salaries, generous holiday allowances, and numerous opportunities for professional growth through our Edwardian Academy. With a focus on employee wellbeing and a supportive environment, we ensure that every team member can thrive while delivering unforgettable experiences to our guests.
