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- Tasks: Lead the floor team at The Stage, ensuring exceptional customer service and satisfaction.
- Company: Join The Londoner, a chic boutique hotel in Leicester Square, known for its luxury and ambition.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great accommodation discounts.
- Why this job: Be part of a recognised Great Place to Work, with opportunities for personal growth and development.
- Qualifications: Experience in hospitality, leadership skills, and knowledge of London’s dining trends are essential.
- Other info: Candidates must be eligible to live and work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Floor Manager for The Stage at The Londoner. The Stage offers our guests an exclusive Champagne Bar, which also serves a high-end afternoon tea, followed by charcuterie in the evening.
Overview:
As Floor Manager you will be responsible for achieving revenue, profit, and customer satisfaction goals for The Stage through upselling and excellent customer service. You will be responsible for directing the Bar and floor team to ensure both customer and staff satisfaction is achieved in a motivated and cohesive environment. Ensure guest expectations are exceeded and seek opportunities to improve the guest experience by seeking feedback and evaluating service levels. Implement and develop strategies to improve where necessary alongside the management team. Be responsible for ensuring staff training plans are in place for new team members alongside the Bar Manager.
About You:
In-depth knowledge of the London restaurant and liquor trends; experience of afternoon teas and champagne would be advantageous. To be considered for this role of Bar Manager you must be able to demonstrate personal ownership of tasks, leadership, and coaching skills. Current supervisory experience within a similar environment, ability to demonstrate excellent attention to detail and customer service skills and precision. Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations.
Company Benefits:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Floor Manager employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the London hospitality scene, especially around afternoon teas and champagne offerings. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of The Londoner or similar establishments. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Floor Manager position.
✨Tip Number 3
Prepare to showcase your leadership and coaching skills through real-life examples. Think about specific situations where you've successfully led a team or improved customer satisfaction, as these experiences will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your commitment to personal and professional development by researching training programs or certifications relevant to hospitality management. Mentioning these during your discussions can highlight your proactive approach and dedication to excellence.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Floor Manager position. Tailor your application to highlight relevant experience in hospitality, customer service, and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your supervisory experience in similar environments. Mention specific achievements related to customer satisfaction, revenue generation, and team management that align with the expectations outlined in the job description.
Showcase Your Knowledge: Demonstrate your understanding of London’s restaurant and liquor trends, as well as your experience with afternoon teas and champagne. This will show that you are not only qualified but also passionate about the industry.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use this opportunity to explain why you want to work at The Londoner and how your skills and experiences make you a perfect fit for the Floor Manager position.
How to prepare for a job interview at Edwardian Hotels London
✨Showcase Your Knowledge of Trends
Make sure to demonstrate your in-depth knowledge of London’s restaurant and liquor trends during the interview. Discuss any recent experiences or observations you have regarding afternoon teas and champagne, as this will show your passion for the industry and your ability to connect with the hotel's offerings.
✨Highlight Leadership Skills
As a Floor Manager, you'll need to exhibit strong leadership and coaching skills. Prepare examples from your previous roles where you successfully led a team, resolved conflicts, or improved service levels. This will help the interviewers see your potential to motivate and guide the Bar and floor team.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Be ready to discuss specific instances where you went above and beyond to exceed guest expectations. Highlight your attention to detail and how it contributed to a positive customer experience, as this aligns with the hotel’s commitment to exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you’ve faced in previous roles and how you handled them. This will demonstrate your capability to implement strategies for improvement and manage the team effectively.
