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- Tasks: Lead the Housekeeping team to ensure top-notch service and standards.
- Company: Join Edwardian Hotels London, a chic and ambitious 5-star hotel in Leicester Square.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and great discounts.
- Why this job: Be part of a Great Place to Work with opportunities for growth and development.
- Qualifications: Experience in a senior housekeeping role at a 4 or 5-star hotel is essential.
- Other info: Collaborate with senior management and focus on team development.
The predicted salary is between 36000 - 60000 £ per year.
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Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for an Executive Head Housekeeper for our 5 Star Hotel, The Londoner .
Overview
- We are currently recruiting for an Executive Head Housekeeper to join the team at The Londoner Hotel.
- As an Executive Head Housekeeper, you will be responsible for leading the Housekeeping team operationally on a daily basis ensuring the implementation of all housekeeping and company brand standards alongside the General Manager.
- The Executive Head Housekeeper will direct a large housekeeping team to ensure that high levels of service and standards are achieved.
- You will ensure that guest expectations are exceeded and will seek opportunities to continually improve the guest experience within housekeeping.
- You will be focused on team development as a priority ensuring that progression is available for all team members.
- As Executive Head Housekeeper, you will collaborate closely with other members of the hotel senior management team and will play an active part in day to day hotel operations.
About You
- Current London 4 or 5 Star hotel housekeeping experience at a senior level is required.
- Capable of demonstrating outstanding leadership, coaching and motivational skills.
- Has the ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results.
- A proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.
- Understands the value of teamwork and enables hosts to collaborate well together to work efficiently together.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Executive Head Housekeeper employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific standards and values of Edwardian Hotels London. Understanding their commitment to guest experience and team development will help you align your approach during interviews.
✨Tip Number 2
Highlight your leadership and coaching skills in your conversations. Be prepared to share examples of how you've successfully managed a housekeeping team and improved service standards in previous roles.
✨Tip Number 3
Network with current or former employees of Edwardian Hotels London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your strategies for exceeding guest expectations. Think about specific instances where you went above and beyond in your previous roles, as this will demonstrate your commitment to high standards.
We think you need these skills to ace Executive Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housekeeping, particularly in 4 or 5-star hotels. Emphasise your leadership skills and any achievements that demonstrate your ability to meet high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've exceeded guest expectations in previous positions and how you can contribute to The Londoner's success.
Highlight Team Development Experience: Since the role focuses on team development, include examples of how you've coached or mentored team members in the past. This will show your commitment to fostering a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Edwardian Hotels London
✨Showcase Your Leadership Skills
As an Executive Head Housekeeper, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in previous roles.
✨Demonstrate Attention to Detail
This role requires outstanding attention to detail. During the interview, highlight specific instances where your meticulous nature has led to improved guest satisfaction or operational efficiency.
✨Understand the Company Culture
Research Edwardian Hotels and The Londoner to understand their values and culture. Be ready to explain how your personal values align with theirs and how you can contribute to their commitment to being a great place to work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experience where you exceeded guest expectations or resolved conflicts within your team.
