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- Tasks: Ensure safety and security for guests and staff while providing exceptional service.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be part of a fun, rewarding environment that values your unique talents.
- Qualifications: Experience in hotel security or guest-facing roles; SIA licence required.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. We are committed to being the best place to work, and have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
Overview
- Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets
- Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones
- Respond promptly and professionally to incidents, emergencies, and guest concerns
- Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols
- Support the management of lost property, incident reporting, and daily security logs
- Assist with VIP arrivals, high‑profile events, and crowd management when required
- Enforce hotel policies while delivering exceptional guest service
- Liaise with external emergency services when necessary
About You
We’re looking for someone who brings both professionalism and warmth. You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.
You Will Ideally Have
- Previous experience in hotel security, corporate security, or a similar guest‑facing role
- A valid SIA Door Supervisor or Security Guarding licence
- Strong communication skills and a confident, approachable manner
- The ability to remain composed under pressure and handle sensitive situations with discretion
- Excellent observational skills and a proactive mindset
- Flexibility to work shifts, including nights, weekends, and bank holidays
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Duty Security Officer employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Security Officer role.
✨Tip Number 2
Show up prepared! Research Edwardian Hotels London and understand their values. When you walk into that interview, let them see your passion for providing exceptional guest service and how you embody their commitment to integrity and quality.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common security scenarios and how you'd handle them. This will help you stay calm and composed when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Security Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and security. A touch of warmth and professionalism can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel security or guest-facing roles. We’re looking for candidates who understand our values, so connect your past experiences to how they align with our commitment to integrity, ambition, and quality.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your skills and experiences are presented in a logical manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Edwardian Hotels London
✨Know the Company Values
Before your interview, take some time to understand Edwardian Hotels London's core values: Integrity, Ambition, and Quality-Driven service. Be ready to share examples from your past experiences that demonstrate how you embody these values in your work.
✨Showcase Your Security Experience
Highlight any previous roles in hotel security or guest-facing positions. Prepare specific scenarios where you successfully handled incidents or emergencies, showcasing your calmness under pressure and your ability to maintain a safe environment for guests and staff.
✨Demonstrate Strong Communication Skills
As a Duty Security Officer, you'll need to communicate effectively with guests and colleagues. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as dealing with a guest concern or coordinating with emergency services.
✨Prepare for Situational Questions
Expect questions that assess your observational skills and proactive mindset. Think of examples where you noticed something unusual and took action. This will show your potential employer that you can be vigilant and responsive, which is crucial in a luxury hotel environment.