At a Glance
- Tasks: Provide top-notch concierge services and assist guests with their needs.
- Company: Join The Londoner, a luxurious 5-star hotel in the heart of London.
- Benefits: Enjoy competitive salary, 28 days holiday, and complimentary meals daily.
- Other info: Opportunities for promotion, training, and regular social events await you!
- Why this job: Be part of a dedicated team delivering exceptional service in a vibrant environment.
- Qualifications: Experience in a 5-star hotel, excellent communication skills, and local knowledge.
The predicted salary is between 30000 - 40000 £ per year.
The Londoner is a 5‑star luxury hotel located in Leicester Square, offering a boutique, yet expansive hospitality experience in a prime London location. We are excited to add a Concierge to our dedicated team.
Responsibilities
- Provide concierge services to guests during their stay.
- Assist with taxi bookings, reservations, and general enquiries.
- Deliver The Londoner standards of service at all times.
Qualifications
- Current concierge experience within a 5‑star hotel environment in London.
- Local area knowledge.
- Excellent communication skills, both verbal and written.
- Valid UK driving licence.
Benefits
- Competitive salary.
- 28 days holiday per annum including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar and unlimited beverages provided daily.
- Recommend a Friend Scheme up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and friends.
- Access to a discount platform for popular stores and outlets.
- Auto enrollment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held each January.
- Wellbeing champions across all hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access to the online learning platform Edwardian Academy.
- Opportunities for promotion and a range of training programs.
Concierge employer: Edwardian Hotels London
Edwardian Hotels London is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. As a Shift Engineer at The May Fair Hotel, you will enjoy a range of benefits, including competitive pay, ongoing training opportunities, and a supportive team environment that values your contributions to maintaining our prestigious establishment.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at luxury hotels. Attend events or join online groups to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your local knowledge! When chatting with potential employers, highlight your familiarity with the area. Share some insider tips on great places to visit or dine, as this can really set you apart from other candidates.
✨Tip Number 3
Practice your communication skills! Since excellent verbal and written communication is key for a Concierge role, consider doing mock interviews with friends or family. This will help you articulate your experience and passion for hospitality.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are qualities we value highly at The Londoner.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your current concierge experience in a 5-star hotel environment. We want to see how your background aligns with the luxury service we provide at The Londoner.
Local Knowledge is Key:Demonstrate your local area knowledge in your application. We love candidates who can share insights about Leicester Square and the surrounding areas, as it shows you're ready to assist our guests with their enquiries.
Communication is Everything:Since excellent communication skills are a must, ensure your written application reflects this. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at The Londoner!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Stuff
Make sure you brush up on your knowledge of The Londoner and its services. Familiarise yourself with the hotel’s offerings, local attractions, and any recent news. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous concierge experience in detail. Prepare specific examples of how you've handled guest requests or resolved issues in a 5-star environment. This will demonstrate your capability and understanding of high standards.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Dress to Impress
As a concierge, you'll be the face of the hotel, so make sure you dress smartly for the interview. A polished appearance reflects your understanding of the luxury hospitality environment and sets a positive tone right from the start.
