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- Tasks: Lead and inspire teams to deliver exceptional events in a luxury hotel setting.
- Company: Join The Londoner, London's first 'Super Boutique' hotel, recognised as a Great Place to Work.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and preferential accommodation rates.
- Why this job: Be part of a dynamic team creating unforgettable experiences in a chic, luxury environment.
- Qualifications: Experience in events or hotel operations, strong leadership, and client-facing skills.
- Other info: Opportunities for promotion and access to extensive training programs.
The predicted salary is between 36000 - 60000 £ per year.
Become a Londoner. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards, but also propel their own career potential in a company that recognises and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for an Assistant Meeting and Events Operations Manager to join the Londoner, one of our 5 Star Luxury Hotels.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.
About the Role
You will be a visible, floor-based leader, ensuring the smooth delivery of conferences, banquets, corporate events, and social functions across three dedicated events floors, including our spectacular ballroom accommodating 600 guests seated or 1,100 standing.
You will oversee a core team of around 15 full-time colleagues, supported by agency staff during peak periods. Working closely with the Meetings & Events Operations Manager, you will guide and support the allocated Event Manager Team for each function — checking in with them, offering solutions, and ensuring they are fully prepared. You will also act as a key client contact, meeting with organisers, maintaining strong relationships, and taking ownership of VIP events where required.
Alongside operational leadership, you will help manage labour costs in line with business levels, understand departmental budgets, and contribute to ongoing team training and development.
Key Responsibilities
- Support the Meetings & Events Operations Manager in the day-to-day leadership of the department
- Lead, motivate, and inspire full-time and agency team members during events
- Guide and support the allocated Event Manager for each function
- Act as a main client contact, offering proactive solutions and ensuring exceptional service
- Run and support VIP events with a strong guest-facing presence
- Manage staffing levels, rotas, deployment, and labour costs in line with business needs
- Ensure service standards reflect the luxury positioning of The Londoner Hotel
- Maintain compliance with health & safety, licensing, and brand standards
- Work closely with Sales, Kitchen, AV, and wider hotel teams to deliver seamless events
- Support training, coaching, and development of the events team
- Assist with cost control while maintaining exceptional quality
About You
- Experience in meetings & events, banqueting, or large-scale hotel operations
- A natural leader who enjoys being operational and guest-facing
- Confident supervising teams and supporting Event Managers
- Strong client-facing skills with a solutions-focused approach
- Highly organised with excellent attention to detail
- Calm, professional, and adaptable in a fast-paced environment
- Flexible with evenings, weekends, and event-driven schedules
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Meetings and Events Operations Manager employer: Edwardian Hotels London
Contact Detail:
Edwardian Hotels London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Meetings and Events Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out The Londoner's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to come across as confident and engaging. Think about how your experience in meetings and events can directly benefit The Londoner, and be ready to share specific examples during your chat.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at The Londoner. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them why you’re the perfect fit for the Assistant Meetings and Events Operations Manager role.
We think you need these skills to ace Assistant Meetings and Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your unique talents and ambitions align with our commitment to exceptional service at The Londoner.
Tailor Your Experience: Make sure to highlight your relevant experience in meetings and events, banqueting, or hotel operations. We’re looking for someone who can lead and inspire a team, so share specific examples of how you've done this in the past.
Be Solutions-Focused: In your application, emphasise your client-facing skills and solutions-oriented approach. We value candidates who can proactively address challenges and ensure exceptional service, so don’t hold back on showcasing your problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner. Don’t miss out!
How to prepare for a job interview at Edwardian Hotels London
✨Know Your Venue
Familiarise yourself with The Londoner and its unique offerings. Understand the layout, key spaces, and what makes it a 'Super Boutique' hotel. This knowledge will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate and inspire others, especially in high-pressure situations. This is crucial for the Assistant Meetings and Events Operations Manager position.
✨Client-Focused Mindset
Be ready to discuss how you’ve handled client relationships in the past. Share specific instances where you provided proactive solutions or went above and beyond to ensure exceptional service. This will resonate well with their emphasis on strong client-facing skills.
✨Demonstrate Organisational Skills
Bring examples of how you've managed multiple events or projects simultaneously. Discuss your strategies for staying organised and ensuring attention to detail, as these are key attributes for success in this role.
