At a Glance
- Tasks: Serve guests with exceptional hospitality at our exclusive Japanese Rooftop Bar and Restaurant.
- Company: Join The Londoner, London's first 'Super Boutique' hotel in the heart of Leicester Square.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Be part of a Great Place to Work with regular social events and training programs.
- Why this job: Elevate your career in a chic environment while enjoying fantastic perks and growth opportunities.
- Qualifications: Previous high-end waiting experience and a passion for outstanding customer service.
The predicted salary is between 30000 - 36000 £ per year.
Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Senior Waiter/ Waitress to join our exclusive Japanese Rooftop Bar and Restaurant - 8 At The Londoner.
Overview:
- An amazing opportunity to join the team in 8 at The Londoner as a Senior Waiter/ess.
- You will fully understand the menu and be able to explain the dining concept to all guests, carefully checking for any allergens.
- You will read the needs of tables and serve them as to their preferences.
- You will work closely with the Head Waiters and Floor Managers to ensure that service is seamless and an exceptional level of service is provided to guests.
- You will ensure that satisfaction levels are checked at all tables you are serving and will handle any feedback or complaints accordingly.
- You will take payment in accordance with company procedures.
- As a Waiter/Waitress you will be competent with-It applications such as Open table, Adecco and Micros.
About You:
- Previous front of house waiting experience of working in a high-end food led operation is essential.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of English both written and spoken.
- A Passion for food and beverage, serving guests and providing outstanding hospitality.
Our Benefits Package:
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beveragesprovideddaily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of the ...
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Senior Waiter/Waitress employer: Edwardian Hotel Group
The May Fair Hotel is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee well-being. With comprehensive benefits including generous holiday allowances, complimentary meals, and extensive training opportunities through the Edwardian Academy, we foster an environment where team members can thrive and grow in their careers. Located in the heart of London, our hotel provides unique experiences and regular social events, making it a rewarding place to work for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotel Group
Don't be shy about reaching out to Edwardian Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
