At a Glance
- Tasks: Join our Front of House team, handling guest check-ins and providing exceptional service.
- Company: The Londoner Hotel, a super-boutique hotel with a focus on guest experience.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong customer service skills required.
The predicted salary is between 24000 - 30000 € per year.
An exciting opportunity to join our Front of House team at our super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.
Overview
- Amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
- Handle all aspects of the guest journey, delivering maximum service delivery when doing check-ins and check-outs, rooming and providing general London knowledge.
- Handle cash payments and a float in accordance with the company standards.
- Respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
- Assist with the daily completion of admin tasks within the department.
- Anticipate guest needs, ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
- Promote hotel amenities and outlets and arrange in-house services as required.
- Ensure that information is gathered about each guest in order to update our client database, making proactive use of guest details to provide a truly personal service.
About You
- Previous hotel reception experience is required, ideally within a 4- or 5-star hotel operation.
- Previous experience with IT applications including Opera, Office 365, Sales Force and Review Pro.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: Edwardian Hotel Group
The Londoner Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of benefits including complimentary meals and preferential accommodation rates, we ensure our team feels valued and supported. Join us in a dynamic environment where your contributions are recognised, and enjoy opportunities for career progression within our prestigious super-boutique hotel.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Londoner’s amenities and services so you can impress during your interview. Show us that you’re not just a candidate, but someone who genuinely cares about providing an exceptional guest experience.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest interactions, it’s crucial to demonstrate your impeccable command of English. Try role-playing common reception scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of IT applications like Opera and Office 365. We love candidates who can hit the ground running, so being familiar with these tools will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us at The Londoner.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel reception experience in your application. We want to see how you've handled guest interactions and any specific software you've used, like Opera or Office 365.
Personalise Your Application:Tailor your application to reflect our values at The Londoner. Use the job description as a guide and show us how you can deliver that personal touch to our guests, making them feel special during their stay.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and clearly structured. This shows us you care about the little things, just like we do for our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Front of House team.
How to prepare for a job interview at Edwardian Hotel Group
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Londoner Hotel thoroughly. Familiarise yourself with its amenities, services, and unique features. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you went above and beyond for guests. Highlight your ability to personalise service and anticipate needs, as this is crucial for a Receptionist role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Brush Up on IT Skills
Since the job requires familiarity with IT applications like Opera and Office 365, be ready to discuss your experience with these tools. If you have any specific achievements or challenges you've overcome using these systems, share those during the interview.
✨Practice Your Communication Skills
As impeccable command of the English language is essential, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your answers and ensure you convey your thoughts effectively.
