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- Tasks: Lead our Front Office team to create unforgettable guest experiences.
- Company: Join Edwardian Hotels London, a renowned 5-star luxury hotel.
- Benefits: Competitive salary, 28 days holiday, and complimentary meals daily.
- Why this job: Be part of a dynamic team in a rewarding and fun environment.
- Qualifications: Experience in luxury hotels and strong leadership skills required.
- Other info: Opportunities for promotion and access to training programs.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.
We are now seeking an experienced Reception Manager to lead our Front Office team and ensure every guest receives a seamless, memorable stay.
Overview:- Oversee the day‑to‑day operation of the Reception and Front Desk teams.
- Ensure a flawless guest journey, from check‑in to check‑out, maintaining the highest luxury service standards.
- Lead, train, schedule, and motivate our Front Office Team.
- Resolve guest queries and complaints with professionalism, discretion, and grace.
- Collaborate closely with Housekeeping, Concierge, Reservations, and F&B to ensure seamless communication and guest satisfaction.
- Monitor performance KPIs, guest feedback, and service quality scores, implementing improvements where needed.
- Manage billing processes, VIP arrivals, and special requests with meticulous attention to detail.
- Uphold brand values and ensure compliance with all hotel policies and procedures.
- Proven experience as a Reception Manager or Assistant Reception Manager in a luxury 4 or 5‑star hotel.
- A natural leader with strong people‑management and coaching skills.
- Warm, polished, and confident in guest-facing situations.
- Exceptional communication and organisational abilities.
- Expert knowledge of Opera PMS (or similar).
- Calm under pressure, solutions‑focused, and committed to outstanding hospitality.
- Ability to inspire a team to consistently exceed expectations.
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager employer: Edwardian Hotel Group
Contact Detail:
Edwardian Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Attend hospitality events, join online forums, and connect with industry professionals on LinkedIn. The more people you know, the better your chances of landing that Reception Manager role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your warm and polished self shine through. Remember, they’re looking for someone who embodies their values of integrity and ambition.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or lead your team under pressure. They want to see your solutions-focused mindset in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Edwardian family.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to providing exceptional guest service and how you embody our values of Integrity, Ambition, and Quality.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant experience in luxury hotels, your leadership skills, and any achievements that demonstrate your ability to exceed guest expectations. We want to see how you can bring your unique talents to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Edwardian Hotels London!
How to prepare for a job interview at Edwardian Hotel Group
✨Know the Company Inside Out
Before your interview, take some time to research Edwardian Hotels London. Understand their values, mission, and what makes them a Great Place to Work. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlight how you can inspire and motivate others to exceed guest expectations.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to outstanding hospitality, which is crucial for this role.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the luxury service standards that Edwardian Hotels London upholds.