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- Tasks: Maximise revenue by selling room reservations and providing excellent customer service.
- Company: Join Edwardian Hotels London, a dynamic collection of hotels and restaurants.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your development.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Experience in reservations at a 4- or 5-star hotel and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Join the UK’s most dynamic collection of hotels and restaurants at Edwardian Hotels London, where it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside like-minded passionate people in a rewarding, fulfilling, and fun environment.
We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London.
OverviewAn amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent. As Reservations Agent, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company. You will utilize customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential. Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards. Be the guest advocate ensuring all guests’ needs from the initial booking to follow up.
About You- Current reservations experience within a 4- or 5-star hotel environment.
- Excellent communication skills both verbally and written.
- Natural tele sales ability including closing skills, tone of voice.
- Ability to effectively listen and position hotels to meet guests' needs.
- High level of hotel product and services knowledge.
- Ability to generate revenue by all means available.
- Technical knowledge of hotel booking systems, including Opera.
- Competitive salary
- 28 days holiday per annum including bank holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservations Specialist EGLS in London employer: Edwardian Hotel Group
Contact Detail:
Edwardian Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist EGLS in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Edwardian Hotels London. Understand their values and what makes them tick. This way, you can show how your skills align with their mission and make a lasting impression.
✨Tip Number 2
Practice your communication skills! As a Reservations Specialist, you'll need to be a pro at both verbal and written communication. Try role-playing with a friend or family member to nail down your tone and closing skills before the big day.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experience where you successfully closed a deal or exceeded targets. Be ready to share these stories during your interview to demonstrate your ability to generate revenue.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Reservations Specialist EGLS in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with ours, especially around creating unforgettable memories for guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Specialist role. Highlight your current reservations experience and any relevant skills that demonstrate your ability to meet guest needs and maximise revenue.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at Edwardian Hotel Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel products and services. Familiarise yourself with Edwardian Hotels London and their unique offerings. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Reservations Specialist, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to refine your tone and closing skills, ensuring you come across as both professional and personable.
✨Demonstrate Your Sales Savvy
Be prepared to discuss how you've successfully generated revenue in past roles. Think of specific examples where you identified guest needs and closed sales effectively. This will highlight your natural tele sales ability and show that you can contribute to maximising revenue.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.