At a Glance
- Tasks: Lead event service and ensure every guest has a 5-star experience.
- Company: Join the luxury team at The May Fair Hotel in London.
- Benefits: Enjoy 28 days holiday, free meals, and great discounts.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be a key player in creating unforgettable events and memories.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Meetings and Events Head Waiter/Waitress – The May Fair Hotel
We are recruiting for a Meeting & Events Head Waiter/ess to join our Meetings & Events Operations Team at The May Fair Hotel.
As Head Waiter/ess, you will play a key leadership role within our Meetings & Events team, ensuring every service runs seamlessly and every guest receives the elevated experience expected of a leading London luxury hotel.
Responsibilities
- Lead Event Service – Oversee the floor during events, ensuring impeccable timing, coordination, and guest care.
- Support Team Management – Guide, motivate, and brief waiting staff to deliver consistent 5‑star standards.
- Maintain Luxury Standards – Uphold the hotel’s service rituals, grooming expectations, and brand values.
- Collaborate with Event Managers – Work closely with the Meetings & Events leadership team to execute flawless functions.
- Enhance Guest Experience – Anticipate guest needs, resolve issues discreetly, and create memorable moments.
About You
- Luxury Hospitality Experience in a 4-star or 5-star hotel, private members’ club, or premium events venue.
- A natural leader with confidence, presence, and exceptional communication skills.
- Strong organisational ability and a calm, polished approach under pressure.
- Flexibility to work evenings, weekends, and peak event periods.
Benefits
- 28 days Holiday per annum including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar, and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Head Waiter/ Waitress in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotel Group
Don't be shy about reaching out to Edwardian Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meetings and Events Head Waiter/ Waitress in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
