At a Glance
- Tasks: Lead the service team at our exclusive Champagne Bar and ensure guest satisfaction.
- Company: Join The Londoner, a chic boutique hotel in the heart of Leicester Square.
- Benefits: Enjoy 28 days holiday, complimentary meals, and great discounts on stays.
- Other info: Access to training programs and opportunities for promotion.
- Why this job: Be part of London's first 'Super Boutique' hotel and grow your career.
- Qualifications: Experience in hospitality with strong leadership and teamwork skills.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Head Waiter/ess to join The Stage, our exclusive Champagne Bar, which is the heart of The Londoner.
Overview: An amazing opportunity to join the team at The Stage at The Londoner as a Head Waiter/ess. As a Head Waiter/Waitress you will support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment. You will be fully competent with all menu items and confidently be able to explain the dining concept to guests. You will take orders correctly making a clear note of all allergens. You will understand timing of dishes and make food orders accordingly. You will be able to read the needs of tables in order to understand their service preferences. You will support the cashing up and closing process of your shift and take steps to rectify any errors.
About You: Knowledge of Food & Beverage trends within the Restaurant or hotel restaurant environment. Capable of demonstrating both delegation and leadership skills. The ability to demonstrate personal ownership of tasks and ensure completion to a high standard. The ability to work as a team and provide guidance and support to others.
Company Benefits:
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter/Waitress – Lead Service at Champagne Bar in London employer: Edwardian Hotel Group
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive environment where hospitality professionals can thrive. Located in the heart of Leicester Square, our unique 'Super Boutique' hotel not only provides exceptional career growth opportunities but also prioritises employee wellbeing with generous benefits such as complimentary meals, annual hotel stays, and access to extensive training programmes. Join us at The Stage, our exclusive Champagne Bar, and be part of a team that values your talents and ambitions while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress – Lead Service at Champagne Bar in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Londoner and soak up the atmosphere. Familiarise yourself with the Champagne Bar and its offerings. This will not only impress your interviewers but also help you speak confidently about how you can contribute to their unique vibe.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your previous experiences and how you've gone above and beyond for guests. We want to see that you’re not just a fit for the role, but also a great addition to the team culture.
✨Tip Number 3
Be prepared with questions! Think about what you want to know about working at The Londoner. Ask about the team dynamics, training opportunities, or even the menu. This shows you’re genuinely interested in the role and eager to learn more about how you can grow with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining The Londoner right from the start. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Head Waiter/Waitress – Lead Service at Champagne Bar in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see how your unique talents and ambitions align with our commitment to providing exceptional service at The Londoner.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences that showcase your skills as a Head Waiter/Waitress. Highlight any leadership roles or times you’ve gone above and beyond to ensure guest satisfaction – we love those stories!
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'teamwork', 'leadership', and 'customer satisfaction' to show us you understand what we're looking for in a candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity at The Stage. Plus, it’s super easy!
How to prepare for a job interview at Edwardian Hotel Group
✨Know Your Menu Inside Out
Make sure you’re fully familiar with all the menu items at The Stage, especially the Champagne offerings. Being able to confidently explain the dining concept and answer any questions about allergens will show that you’re serious about providing excellent service.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you’ll need to demonstrate your ability to lead and delegate. Think of examples from your past experiences where you successfully managed a team or resolved conflicts. This will highlight your capability to create a motivated and cohesive environment.
✨Understand Guest Preferences
During the interview, discuss how you can read the needs of tables and adapt your service accordingly. Share specific instances where you’ve tailored your approach to enhance guest satisfaction, as this is crucial in a high-end setting like The Londoner.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as a difficult customer or a mistake during service. Prepare thoughtful responses that reflect your problem-solving skills and commitment to maintaining high standards, which are key in the hospitality industry.
