At a Glance
- Tasks: Lead the service team at our exclusive Champagne Bar, ensuring top-notch guest experiences.
- Company: Join The Londoner, a chic boutique hotel in the heart of Leicester Square.
- Benefits: Enjoy 28 days holiday, complimentary meals, and great discounts on stays.
- Other info: Opportunities for promotion and access to training programs for personal growth.
- Why this job: Be part of a recognised Great Place to Work and elevate your hospitality career.
- Qualifications: Experience in food and beverage, leadership skills, and a passion for service.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for a Head Waiter/ess to join The Stage, our exclusive Champagne Bar, which is the heart of The Londoner.
Overview: An amazing opportunity to join the team at The Stage at The Londoner as a Head Waiter/ess. As a Head Waiter/Waitress you will support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment. You will be fully competent with all menu items and confidently be able to explain the dining concept to guests. You will take orders correctly making a clear note of all allergens. You will understand timing of dishes and make food orders accordingly. You will be able to read the needs of tables in order to understand their service preferences. You will support the cashing up and closing process of your shift and take steps to rectify any errors.
About You: Knowledge of Food & Beverage trends within the Restaurant or hotel restaurant environment. Capable of demonstrating both delegation and leadership skills. The ability to demonstrate personal ownership of tasks and ensure completion to a high standard. The ability to work as a team and provide guidance and support to others.
Company Benefits:
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter/Waitress – Lead Service at Champagne Bar employer: Edwardian Hotel Group
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive environment where hospitality professionals can thrive. Located in the heart of Leicester Square, our commitment to employee wellbeing and development is reflected in our extensive benefits, including generous holiday allowances, complimentary meals, and opportunities for career advancement through our Edwardian Academy. Join us at The Stage, our exclusive Champagne Bar, and be part of a team that values your unique talents while providing a platform for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress – Lead Service at Champagne Bar
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local bars and restaurants to chat with staff. You never know who might have a lead on that perfect Head Waiter/Waitress role!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've gone above and beyond for guests. Remember, they want someone who can lead a team and create memorable dining experiences.
✨Tip Number 3
Research The Londoner! Familiarise yourself with their menu, values, and what makes them unique. This will not only help you stand out during interviews but also show that you're genuinely interested in being part of their team at The Stage.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining our fabulous team at The Londoner. Don't miss out on this amazing opportunity!
We think you need these skills to ace Head Waiter/Waitress – Lead Service at Champagne Bar
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm and commitment to providing top-notch service, especially in a vibrant setting like The Stage at The Londoner.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your knowledge of food and beverage trends and any leadership roles you've held to show us you're the perfect fit for the Head Waiter/Waitress position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see your qualifications and how you can contribute to our team at The Londoner.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll be one step closer to joining our fantastic team at The Stage!
How to prepare for a job interview at Edwardian Hotel Group
✨Know Your Menu Inside Out
As a Head Waiter/Waitress, you'll need to be fully competent with all menu items. Make sure you study the menu thoroughly before your interview, including any allergens and special dining concepts. This will not only impress your interviewers but also show that you're ready to provide exceptional service.
✨Showcase Your Leadership Skills
Demonstrate your ability to lead and delegate during the interview. Share examples from your past experiences where you've successfully managed a team or guided others. This will highlight your capability to support the Floor Managers and create a motivated environment at The Stage.
✨Understand Guest Preferences
During the interview, discuss how you can read the needs of tables and adapt your service accordingly. Share specific instances where you've tailored your approach to enhance guest satisfaction. This shows that you’re not just about serving food, but about creating memorable experiences.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may test your problem-solving skills, especially regarding cashing up and rectifying errors. Think of examples where you've handled similar situations in the past, as this will demonstrate your personal ownership and commitment to high standards.
