At a Glance
- Tasks: Lead the service team at The Stage, ensuring top-notch customer satisfaction.
- Company: Join The Londoner, London's first 'Super Boutique' hotel with a vibrant atmosphere.
- Benefits: Enjoy 28 days holiday, complimentary meals, and great discounts on stays.
- Other info: Access to training programs and opportunities for promotion await you.
- Why this job: Be part of a recognised Great Place to Work and grow your career.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for a Head Waiter/ess to join The Stage, our exclusive Champagne Bar, which is the heart of The Londoner.
Overview: An amazing opportunity to join the team at The Stage at The Londoner as a Head Waiter/ess. As a Head Waiter/Waitress, you will support the Floor Managers to direct the service team within your section to ensure both customer and host satisfaction is achieved in a motivated and cohesive environment. You will be fully competent with all menu items and confidently be able to explain the dining concept to guests. You will take orders correctly making a clear note of all allergens. You will understand the timing of dishes and make food orders accordingly. You will be able to read the needs of tables in order to understand their service preferences. You will support the cashing up and closing process of your shift and take steps to rectify any errors.
About You: Knowledge of Food & Beverage trends within the restaurant or hotel restaurant environment. Capable of demonstrating both delegation and leadership skills. The ability to demonstrate personal ownership of tasks and ensure completion to a high standard. The ability to work as a team and provide guidance and support to others.
Company Benefits:
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter/Waitress employer: Edwardian Hotel Group
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive environment where hospitality professionals can thrive. Located in the heart of Leicester Square, our commitment to employee wellbeing and development is reflected in our extensive benefits, including generous holiday allowances, complimentary meals, and opportunities for career advancement through our Edwardian Academy. Join us at The Stage, our exclusive Champagne Bar, and be part of a team that values your unique talents while providing a platform for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Londoner and soak up the atmosphere. Familiarise yourself with the menu and the vibe of The Stage. This will not only impress the hiring team but also help you feel more confident during your chat.
✨Tip Number 2
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories about your previous experiences and how you’ve gone above and beyond for guests. We love candidates who can connect with people!
✨Tip Number 3
Ask questions that matter! Don’t just wait for them to ask if you have any questions. Show your interest by asking about the team culture or how they support staff development. It shows you’re serious about being part of the family at The Londoner.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining The Londoner right from the start. Let’s get you on board!
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for providing top-notch service and creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Head Waiter/Waitress role. We appreciate candidates who take the time to connect their skills with what we’re looking for at The Londoner.
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Londoner!
How to prepare for a job interview at Edwardian Hotel Group
✨Know Your Menu Inside Out
Make sure you’re fully familiar with all the menu items, including ingredients and allergens. This will not only help you answer questions confidently but also show your passion for the role and commitment to guest satisfaction.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you’ll need to demonstrate your ability to lead and support your team. Prepare examples of how you've successfully managed a team or handled difficult situations in the past to highlight your leadership capabilities.
✨Understand the Dining Concept
Research The Stage and its unique dining concept before the interview. Being able to articulate what makes it special and how you can contribute to that experience will set you apart from other candidates.
✨Practice Your Service Style
Think about how you would approach different types of guests and their service preferences. Practising your communication and service style can help you feel more confident during the interview and demonstrate your adaptability.
