At a Glance
- Tasks: Welcome guests, oversee check-ins, and create memorable experiences.
- Company: Join The Londoner, London's first ‘Super Boutique’ hotel.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and discounts.
- Other info: Opportunities for promotion and personal development in a supportive environment.
- Why this job: Shape guest journeys and lead a passionate team in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 30000 - 35005 £ per year.
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. Situated in the heart of Leicester Square, we are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognises and rewards.
As a key member of the Front of House leadership team, you will help shape the guest journey from arrival to departure, ensuring every interaction reflects the hotel’s commitment to excellence.
Overview:- Welcome guests with warmth, professionalism, and an intuitive understanding of their needs
- Oversee check-in, check-out, lobby presentation, and guest flow during peak times
- Resolve guest concerns with confidence, empathy, and swift problem-solving
- Support VIP arrivals, special requests, and bespoke guest experiences
- Train, mentor, and motivate team members to uphold 5-star standards
- Collaborate with departments including Concierge, Housekeeping, and F&B to deliver a cohesive luxury experience
- Maintain accurate guest records, preferences, and service notes to enhance future stays
- Experience in a luxury hotel or high-end hospitality environment
- A natural leader with strong communication and guest-facing confidence
- Passionate about service excellence and creating memorable experiences
- Calm, organised, and solutions-focused in a fast-paced environment
- Strong understanding of Front Office operations and guest service standards
- Professional appearance, impeccable manners, and a warm, engaging personality
- Ability to inspire and support a team while maintaining high performance
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Experience Supervisor employer: Edwardian Hotel Group
At The Londoner, we pride ourselves on being a Great Place to Work, offering a vibrant and supportive culture that prioritises the wellbeing and development of our team. Located in the heart of Leicester Square, our stunning super-boutique hotel provides unique opportunities for career growth, competitive benefits, and a commitment to service excellence that empowers our employees to create memorable experiences for our guests. Join us and be part of a dynamic team where your talents are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Edwardian Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Edwardian Hotel Group
Don't be shy about reaching out to Edwardian Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Edwardian Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Edwardian Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
