At a Glance
- Tasks: Lead event service and ensure guests have a 5-star experience.
- Company: Join the luxury team at The May Fair Hotel in London.
- Benefits: 28 days holiday, free meals, and discounts at popular stores.
- Other info: Opportunities for promotion and access to training programs.
- Why this job: Be a key player in creating unforgettable events and experiences.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 22950 - 28050 £ per year.
Meetings and Events Head Waiter/Waitress – The May Fair Hotel
We are recruiting for a Meeting & Events Head Waiter/ess to join our Meetings & Events Operations Team at The May Fair Hotel.
As Head Waiter/ess, you will play a key leadership role within our Meetings & Events team, ensuring every service runs seamlessly and every guest receives the elevated experience expected of a leading London luxury hotel.
Responsibilities
- Lead Event Service – Oversee the floor during events, ensuring impeccable timing, coordination, and guest care.
- Support Team Management – Guide, motivate, and brief waiting staff to deliver consistent 5‑star standards.
- Maintain Luxury Standards – Uphold the hotel’s service rituals, grooming expectations, and brand values.
- Collaborate with Event Managers – Work closely with the Meetings & Events leadership team to execute flawless functions.
- Enhance Guest Experience – Anticipate guest needs, resolve issues discreetly, and create memorable moments.
About You
- Luxury Hospitality Experience in a 4-star or 5-star hotel, private members’ club, or premium events venue.
- A natural leader with confidence, presence, and exceptional communication skills.
- Strong organisational ability and a calm, polished approach under pressure.
- Flexibility to work evenings, weekends, and peak event periods.
Benefits
- 28 days Holiday per annum including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar, and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and friends.
- Access to a discount platform for all of the most popular stores and outlets.
- Auto enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels.
- Access to our company doctor for medical appointments and occupational health support.
- Access for all hosts to our online learning platform Edwardian Academy.
- Opportunities for promotion and a wide range of training programs to support your development.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Meetings and Events Head Waiter/ Waitress employer: Edwardian Hotel Group
At The Londoner, we pride ourselves on being a premier employer in the heart of Leicester Square, offering a vibrant work culture that champions personal and professional growth. Our commitment to employee wellbeing is reflected in our competitive benefits package, including generous holiday allowances, complimentary meals, and extensive training opportunities through the Edwardian Academy. Join us at London's first 'Super Boutique' hotel, where your talents will be recognised and rewarded in an environment dedicated to delivering exceptional luxury experiences.
