At a Glance
- Tasks: Help customers plan their adventures with expert travel advice and exceptional service.
- Company: Renowned travel specialists with a rich history since 1853.
- Benefits: Flexible hours, travel perks, and a vibrant team atmosphere.
- Other info: Join a dynamic team in London or Manchester with growth opportunities.
- Why this job: Combine your love for travel with customer service to create unforgettable experiences.
- Qualifications: Passion for travel and strong communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Since 1853 explorers and adventurers such as Amy Johnson, David Livingstone, Captain Robert Falcon Scott, Ernest Shackleton, Florence Nightingale, Ranulph Fiennes, Bill Bryson, Michael Palin and even Sherlock Holmes (in The Hound of the Baskervilles) have relied on the expert knowledge of our staff to help them plan expeditions to the farthest flung corners of the world.
Today, our shop in London is filled not only with the widest range of maps and travel guides available anywhere in the world, but with travel specialists who aid our customers in their search for their next big adventure.
If you're looking for a role that lets you use your insatiable passion for travel and excellent customer service skills to help people discover new places and unique experiences, we want to hear from you.
We also have a business division based in Manchester and a London based website both of which are often looking for candidates with similar skills.
We look forward to hearing from you - and maybe to you joining the team in the future.
Very Best Wishes,
Chairman
current vacancies Accounts Payable
We have an opening for a part time role in our Accounts Payable team. If you are familiar with SAGE or similar accounting software and would like to work between 8 and 24 hours per week please consider joining the Stanfords team.
We're happy to receive CVs from people wanting to join Stanfords For Business team in Manchester.
Customer Services employer: Edward Stanford Limited
Stanfords is an exceptional employer for those passionate about travel and customer service, offering a vibrant work culture in the heart of London. Employees benefit from a supportive environment that encourages personal growth and development, alongside the unique opportunity to engage with a diverse range of customers seeking their next adventure. With a rich history and a commitment to excellence, Stanfords provides a rewarding workplace where your love for exploration can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Edward Stanford Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Edward Stanford Limited and let us see your personality shine through!
We think you need these skills to ace Customer Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Edward Stanford Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Edward Stanford Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Edward Stanford Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Edward Stanford Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Edward Stanford Limited will surely appreciate.
