Store Manager -Savile Row Tailor

As the Store Manager for Edward Sexton’s Savile Row store, you will be responsible for overseeing daily operations, driving sales, and delivering exceptional service to our ready-to-wear and made-to-measure clients. While the primary focus will be on ready-to-wear and made-to-measure offerings, you will also play a pivotal role in supporting the bespoke tailoring team by fostering relationships and enhancing client experiences. This position requires a dynamic individual with strong leadership skills, a keen eye for detail, and a passion for luxury retail and tailoring.

Key Responsibilities

1. Store Operations

• Manage the daily operations of the Savile Row shop to ensure a seamless and professional experience for all customers.

• Maintain high standards of store presentation, ensuring it reflects the Edward Sexton brand ethos.

• Monitor inventory levels for ready-to-wear items and liaise with suppliers and internal teams to ensure stock availability.

• Implement and oversee security and loss prevention protocols to safeguard the shop’s assets.

2. Online Shop Management

• Oversee the online store, ensuring that product listings, stock levels, and pricing are accurate and up to date.

• Manage the dispatch of online orders, ensuring timely and secure delivery to clients.

• Provide exceptional customer service for online inquiries, including handling returns, exchanges, and complaints.

• Collaborate with the marketing team to enhance the online shopping experience and drive online sales.

3. Client Experience

• Provide an outstanding customer experience, ensuring clients feel welcomed, valued, and supported.

• Guide clients through the ready-to-wear and made-to-measure purchasing process, offering expert advice on styles, fits, and fabrics.

• Act as an ambassador for the bespoke team, ensuring clients are informed about Edward Sexton’s tailoring heritage and bespoke services.

• Address client inquiries, complaints, or issues promptly and professionally.

4. Sales and Business Development

• Drive sales by identifying client needs, upselling, and introducing additional products or services.

• Achieve and exceed sales targets for ready-to-wear, made-to-measure, and online offerings.

• Build and maintain relationships with clients, encouraging repeat business and referrals.

• Identify opportunities to expand the customer base and develop strategies to attract new clients.

5. Team Leadership

• Tain, and manage shop staff, ensuring they embody Edward Sexton’s values and standards.

• Conduct regular team meetings to communicate goals, share updates, and foster a collaborative work environment.

• Provide ongoing mentoring [HS1] [DS2]  and development for staff to improve performance and client service skills.

• Manage sales team working hours, days off and holidays.

6. Collaboration and Support

• Work closely with the bespoke tailoring team to coordinate fittings, consultations, and deliveries.

• Collaborate with the marketing team to plan and execute in-store and online events and campaigns. [HS3] [DS4] 

• Provide feedback to senior management regarding customer preferences, sales trends, and market opportunities.

7. Reporting and Administration

• Maintain accurate records of sales, inventory, and client interactions across in-store and online platforms.

• Prepare and submit regular reports on sales performance, inventory levels, and shop operations.

• Monitor expenses and manage shop budgets effectively.

Key Skills and Qualifications

• Experience: Minimum 3[HS5] [DS6] of luxury retail or tailoring shop management experience, including at least 2 years of made-to-measure experience.

• Leadership: Proven ability to lead, inspire, and manage a team in a high-end retail environment.

• Client Relations: Exceptional interpersonal skills with a passion for delivering unparalleled customer service.

• Sales Acumen: Strong ability to drive sales, meet targets, and identify growth opportunities across physical and digital platforms.

• Tailoring Knowledge: Understanding of tailoring, fabrics, and garment construction, with an appreciation for Edward Sexton’s aesthetic.

• Organisation [HS7]  : Highly organized with excellent attention to detail and the ability to multitask.

• Technical Skills: Proficient in using retail management software, inventory systems, and online store platforms.

Benefits

• Competitive salary and target-based bonus.

• Generous staff discounts on Edward Sexton ready-to-wear.

• Opportunity to work with a globally renowned tailoring house.

• Access to training and development to enhance your professional skills.