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- Tasks: Lead and motivate a dynamic sales team to achieve targets and enhance customer experience.
- Company: Join a leading estate agency with a focus on customer satisfaction and team development.
- Benefits: Competitive salary, staff discounts, pension scheme, and generous holiday allowance.
- Other info: Exciting opportunities for career growth and development within a supportive team.
- Why this job: Make a real impact by coaching others and driving team success in a fast-paced environment.
- Qualifications: Experience in call centre management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Our customers now have a greater choice of estate agents than ever before, yet their choice of estate agent has never been more important. If you’ve an experienced phone engagement background, you’ll understand the difficulties faced in your role and finding the right balance between dealing with the volume of traffic and the quality of conversation to ensure the best outcome for the customer. You will have experience of working in a fast‑paced environment, where good call handling is crucial to customer experience. Previous experience of working in a call centre environment is highly advantageous and experience in coaching and mentoring staff. Based at our head office in Stockport working Monday to Friday, forms part of our exciting specialist teams, working both centrally and across our branch network.
Key Responsibilities
- Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
- Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
- Monitor call volumes and incoming call traffic, ensuring productivity during their working day.
- Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
- Verify conversations are reflected within our CRM.
- Deliver ongoing coaching and performance reviews to support team development.
- Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
- Ensure compliance with company policies, industry regulations, and data protection standards.
- Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
- Support onboarding and training of new staff members as required.
Skills & Experience Required
- A background in performance management, coaching, and staff development.
- Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
- Excellent communication, motivational, and interpersonal skills.
- Strong planning and organisational skills with detailed day-to-day resource planning for the team.
- Analytical mindset with the ability to interpret performance data and act decisively.
- Ensure the team’s calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback.
- Regularly review live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience.
- Achieve targets relating to queue management, lead qualification, lead conversion and the Estates sales performance.
- Excellent verbal and written communication skills with a proven ability to listen, understand and inspire.
- Proven ability to build, develop and maintain good relationships delivering best in class customer service to both external and internal stakeholders.
- Full UK driving licence with a car/access to a car for business use is essential and willingness to travel if required to our branch locations.
Hours of work are from 9am-5:30pm Monday to Thursday, 9am-5pm Friday, managing Saturday shift patterns.
In return we offer:
- A competitive salary, OTE £40k+ based on experience and knowledge.
- Mon to Thurs 9am – 5:30pm, Friday 9am – 5:00pm.
- Staff discounts on our services.
- Company Pension after qualifying period.
- 22 days holiday plus Bank Holidays.
Sales Team Leader in Stockport employer: Edward Mellor Ltd
Contact Detail:
Edward Mellor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on demonstrating your coaching and leadership skills, as these are key for the Sales Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Sales Team Leader in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Team Leader role. Highlight your experience in call centre management, coaching, and performance metrics. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for leading teams and improving customer experiences. Share specific examples of how you've motivated staff and achieved targets in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills. We love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Edward Mellor Ltd
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to the sales team leader role. Be ready to discuss how you've previously met or exceeded KPIs in your past roles, especially in a call centre environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and mentored team members. Highlight specific instances where your guidance led to improved performance or customer satisfaction, as this is crucial for the role.
✨Understand the Customer Journey
Familiarise yourself with the customer experience in the property sector. Be prepared to discuss how you would balance call volume with quality conversations to enhance customer outcomes, demonstrating your understanding of the industry.
✨Be Data-Driven
Since the role involves analysing performance metrics, come equipped with examples of how you've used data to drive decisions in previous positions. Discuss how you’ve implemented action plans based on data insights to improve team performance.