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- Tasks: Lead and motivate a dynamic sales team to achieve targets and enhance customer experience.
- Company: Join a forward-thinking estate agency with a focus on quality service.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Fast-paced role based in Stockport with Monday to Friday hours.
- Why this job: Make a real impact by coaching others and driving team success.
- Qualifications: Experience in phone engagement, call centres, and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Our customers now have a greater choice of estate agents than ever before, yet their choice of estate agent has never been more important. If you’ve an experienced phone engagement background, you’ll understand the difficulties faced in your role and finding the right balance between dealing with the volume of traffic and the quality of conversation to ensure the best outcome for the customer. You will have experience of working in a fast‑paced environment, where good call handling is crucial to customer experience. Previous experience of working in a call centre environment is highly advantageous and experience in coaching and mentoring staff.
Based at our head office in Stockport working Monday to Friday, this role forms part of our exciting specialist teams, working both centrally and across our branch network.
Key Responsibilities- Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
- Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
- Monitor call volumes and incoming call traffic, ensuring productivity during the working day.
- Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
- Verify conversations are reflected within our CRM.
- Deliver ongoing coaching and performance reviews to support team development.
- Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
- Ensure compliance with company policies, industry regulations, and data protection standards.
- Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
- Support onboarding and training of new staff members as required.
Sales Team Leader employer: Edward Mellor Ltd
Contact Detail:
Edward Mellor Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone engagement skills! Since this role is all about handling calls effectively, try role-playing with a friend or family member. Focus on maintaining a friendly tone while also being concise and informative.
✨Tip Number 3
Show off your coaching experience! Be ready to share specific examples of how you've mentored others in previous roles. Highlighting your ability to lead and motivate will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Sales Team Leader
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your phone engagement background and any call centre experience you've got. We want to see how you've tackled the challenges of high call volumes while maintaining quality conversations.
Be Specific About Your Skills: When you mention your coaching and mentoring experience, give us some examples! Tell us how you've helped team members improve their performance and what strategies you used to motivate them.
Tailor Your Application: Don’t just send a generic application. Make it personal! Align your skills and experiences with the key responsibilities listed in the job description. Show us why you're the perfect fit for our Sales Team Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edward Mellor Ltd
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to sales and call handling. Be ready to discuss how you've met or exceeded KPIs in your previous roles. This shows you understand the importance of performance in a fast-paced environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction. This will demonstrate your leadership capabilities.
✨Understand the Customer Journey
Familiarise yourself with the typical customer journey in the estate agency sector. Be prepared to discuss how you would enhance customer experience through effective call handling and communication strategies. This shows you’re not just focused on numbers but also on quality interactions.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling calls or coaching a team member in a mock situation. This will help you showcase your skills in real-time and demonstrate your ability to think on your feet.