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- Tasks: Lead and motivate a dynamic sales team to achieve targets and enhance customer experience.
- Company: Join a leading estate agency with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, OTE £40k+, staff discounts, and a company pension.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by coaching and developing a passionate sales team.
- Qualifications: Experience in call centre management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our customers now have a greater choice of estate agents than ever before, yet their choice of estate agent has never been more important. If you’ve an experienced phone engagement background, you’ll understand the difficulties faced in your role and finding the right balance between dealing with the volume of traffic and the quality of conversation to ensure the best outcome for the customer. You will have experience of working in a fast-paced environment, where good call handling is crucial to customer experience. Previous experience of working in a call centre environment is highly advantageous and experience in coaching and mentoring staff. Based at our head office in Stockport working Monday to Friday, forms part of our exciting specialist teams, working both centrally and across our branch network.
Key Responsibilities
- Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
- Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
- Monitor call volumes and incoming call traffic, ensuring productivity during their working day.
- Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
- Verify conversations are reflected within our CRM.
- Deliver ongoing coaching and performance reviews to support team development.
- Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
- Ensure compliance with company policies, industry regulations, and data protection standards.
- Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
- Support onboarding and training of new staff members as required.
Skills & Experience Required
- A background in performance management, coaching, and staff development.
- Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
- Excellent communication, motivational, and interpersonal skills.
- Strong planning and organisational skills with detailed day-to-day resource planning for the team.
- Analytical mindset with the ability to interpret performance data and act decisively.
- Ensure the team’s calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback.
- Regularly review live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience.
- Achieve targets relating to queue management, lead qualification, lead conversion, and the Estates sales performance.
- Excellent verbal and written communication skills with a proven ability to listen, understand, and inspire.
- Proven ability to build, develop, and maintain good relationships delivering best in class customer service to both external and internal stakeholders.
- Full UK clean driving licence with a car/access to a car for business use is essential and willingness to travel if required to our branch locations.
Hours of work are from 9am-5:30pm Monday to Thursday, 9am-5pm Friday, managing Saturday shift patterns.
In return we offer:
- A competitive salary, OTE £40k+ based on experience and knowledge.
- Mon to Thurs 9am – 5:30pm, Friday 9am – 5:00pm.
- Staff discounts on our services.
- Company Pension after qualifying period.
- 22 days holiday plus Bank Holidays.
Sales Team Leader in Stockport employer: Edward Mellor Limited
Contact Detail:
Edward Mellor Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll be during the real deal.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful ones about the team dynamics or company culture. It shows you're genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Team Leader in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Team Leader role. Highlight your experience in call centre management and coaching, as well as any relevant achievements that showcase your ability to lead a team and improve performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your phone engagement background and how you balance quality conversations with high call volumes.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see your best written communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Edward Mellor Limited
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to the sales team leader role. Be ready to discuss how you've met or exceeded KPIs in your previous roles, as this will show your analytical mindset and ability to drive results.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your feedback led to improved performance, as this aligns perfectly with the responsibilities of leading and motivating a sales team.
✨Understand the Customer Experience
Familiarise yourself with the challenges customers face when choosing an estate agent. Be prepared to discuss how you would enhance customer experience and conversion rates, demonstrating your commitment to delivering best-in-class service.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling calls and providing feedback, as this will showcase your call handling skills and ability to mentor others effectively. It’s a great way to demonstrate your communication prowess!