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- Tasks: Provide first-line technical support to schools and troubleshoot IT issues.
- Company: Eduthing, a supportive education tech company in Walton-on-Thames.
- Benefits: Great opportunity for career growth and learning in a collaborative environment.
- Other info: Ideal for those with certifications like AZ-900.
- Why this job: Kickstart your IT career while making a difference in education.
- Qualifications: Strong customer service skills and eagerness to learn about technology.
The predicted salary is between 25000 - 32000 £ per year.
Eduthing in Walton-on-Thames is looking for a Service Desk Engineer (Level 1) to provide first-line technical support to schools. This role involves troubleshooting IT issues over the phone and email and managing incident tickets.
Ideal candidates will possess strong customer service skills, be eager to learn about technology, and have certifications like AZ-900.
With a focus on development and a supportive team culture, EduThing offers a great opportunity for those starting their IT careers.
Tier 1 IT Support Engineer — Education Tech in Walton-on-Thames employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 IT Support Engineer — Education Tech in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the education tech field, especially those already working at EduThing. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped others with tech problems. Remember, it’s all about making the user experience smooth and enjoyable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Tier 1 IT Support Engineer — Education Tech in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant tech experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Tier 1 IT Support Engineer role and how your passion for technology aligns with our mission at EduThing. Keep it friendly and genuine!
Show Off Your Certifications: If you've got certifications like AZ-900, make sure they’re front and centre in your application. We love seeing candidates who are eager to learn and grow in the tech world, so let us know what you’ve achieved!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Eduthing
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around troubleshooting common issues. Be ready to discuss how you would handle specific scenarios, like resolving a connectivity problem or assisting a teacher with software issues.
✨Show Off Your Customer Service Skills
Since this role is all about helping schools, demonstrate your customer service prowess. Prepare examples of how you've successfully assisted others in the past, focusing on patience and clear communication.
✨Familiarise Yourself with Incident Management
Understand the basics of incident ticketing systems. Be prepared to explain how you would prioritise and manage multiple requests, showcasing your organisational skills and ability to work under pressure.
✨Express Your Eagerness to Learn
EduThing values growth, so let your enthusiasm for technology shine through. Share any relevant certifications, like AZ-900, and talk about your plans for further development in the IT field.