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- Tasks: Provide first-line IT support to schools via phone and email.
- Company: EduThing, a leading managed IT service provider for the education sector.
- Benefits: Ongoing mentoring, technical training, and access to learning resources.
- Other info: Join a friendly team with clear progression opportunities.
- Why this job: Kickstart your IT career while making a difference in education.
- Qualifications: Customer-focused, passionate about IT, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support. We’re looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional IT support to schools and education environments. You’ll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience. This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.
What You’ll Be Doing
- Providing first-line technical support via phone and email
- Troubleshooting basic IT issues including:
- Password resets
- Software issues
- Connectivity problems
- Hardware troubleshooting
What We’re Looking For
- Customer-focused and patient
- Passionate about IT and technology
- A confident communicator, both written and verbal
- Friendly and professional on the phone
- Organised with strong time management skills
- Eager to learn and develop technical skills
- Comfortable working as part of a team
- Able to stay calm under pressure
Desired Technical Training
- AZ-900 (Microsoft Azure Fundamentals)
- Google Workspace Administrator Certification
Your Development at EduThing
- Ongoing mentoring and coaching from experienced engineers
- Internal technical training
- Access to Pluralsight learning resources
- Opportunities to develop cloud, networking, and security skills
- A collaborative and supportive team culture
Why Join EduThing?
- Work in a meaningful sector supporting education
- Friendly and collaborative team environment
- Clear development and progression opportunities
- Exposure to modern cloud and managed IT technologies
- Be part of a company that values innovation, teamwork, and excellent customer service
If you’re looking to start or grow your IT career in a dynamic education-focused MSP, we’d love to hear from you. Join EduThing and help schools succeed through technology.
Service Desk Engineer (Level 1) in Walton-on-Thames employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Level 1) in Walton-on-Thames
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EduThing. Understand their mission and values, especially how they support the education sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Engineer, you'll need to be clear and friendly when talking to customers. Try role-playing with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you've tackled technical issues in the past. Use specific examples to demonstrate your troubleshooting process and how you kept customers informed along the way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer (Level 1) in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any customer service experience and technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how you can contribute to our team. Be friendly and professional, just like we are at EduThing!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it’s important to demonstrate your communication skills in your application. Use clear and concise language to show us you can explain technical issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eduthing
✨Know Your Stuff
Make sure you brush up on basic IT concepts and common troubleshooting steps. Familiarise yourself with password resets, software issues, and connectivity problems. Being able to talk confidently about these topics will show that you're ready for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical issues in a clear and friendly manner. Role-play with a friend or family member to get comfortable with handling questions and guiding them through problem-solving steps.
✨Show Your Customer Focus
During the interview, highlight your customer service experience. Share examples of how you've handled difficult situations or provided exceptional support in the past. This will demonstrate your ability to stay calm under pressure and prioritise customer satisfaction.
✨Ask Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if EduThing is the right fit for you.