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- Tasks: Provide first-line IT support to schools via phone and email.
- Company: EduThing, a friendly and innovative managed IT service provider for education.
- Benefits: Ongoing mentoring, technical training, and access to learning resources.
- Other info: Join a supportive team with clear progression opportunities.
- Why this job: Kickstart your IT career while making a real difference in education.
- Qualifications: Customer-focused, passionate about IT, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support. We’re looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional IT support to schools and education environments. You’ll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience. This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.
What You’ll Be Doing
- Providing first-line technical support via phone and email
- Troubleshooting basic IT issues including:
- Password resets
- Software issues
- Connectivity problems
- Hardware troubleshooting
What We’re Looking For
- Customer-focused and patient
- Passionate about IT and technology
- A confident communicator, both written and verbal
- Friendly and professional on the phone
- Organised with strong time management skills
- Eager to learn and develop technical skills
- Comfortable working as part of a team
- Able to stay calm under pressure
Desired Technical Training
- AZ-900 (Microsoft Azure Fundamentals)
- Google Workspace Administrator Certification
Your Development at EduThing
- Ongoing mentoring and coaching from experienced engineers
- Internal technical training
- Access to Pluralsight learning resources
- Opportunities to develop cloud, networking, and security skills
- A collaborative and supportive team culture
Why Join EduThing?
- Work in a meaningful sector supporting education
- Friendly and collaborative team environment
- Clear development and progression opportunities
- Exposure to modern cloud and managed IT technologies
- Be part of a company that values innovation, teamwork, and excellent customer service
If you’re looking to start or grow your IT career in a dynamic education-focused MSP, we’d love to hear from you. Join EduThing and help schools succeed through technology.
Service Desk Engineer (Level 1) in Wakefield employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Level 1) in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EduThing. Understand their mission and values, especially how they support the education sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Engineer, you'll need to communicate clearly and professionally. Try role-playing common support scenarios with a friend or family member to build your confidence and ensure you can explain technical issues in a way that's easy for customers to understand.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you've tackled technical issues in the past. Use specific examples to demonstrate your troubleshooting process and how you prioritise tasks, especially under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer (Level 1) in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any customer service experience and technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to our mission of supporting education. Keep it friendly and professional, just like we are at EduThing.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Eduthing
✨Know Your Stuff
Make sure you brush up on basic IT concepts and common troubleshooting steps. Familiarise yourself with password resets, software issues, and connectivity problems. Being able to speak confidently about these topics will show that you're ready for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical issues in a clear and friendly manner. Role-play with a friend or family member to get comfortable with handling questions and guiding them through solutions.
✨Show Your Customer Focus
During the interview, highlight your customer service experience. Share examples of how you've helped others in the past, especially in stressful situations. This will demonstrate your patience and ability to stay calm under pressure.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. Inquire about the team culture, training opportunities, or specific technologies they use. This shows your genuine interest in the position and helps you assess if it's the right fit for you.