Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line technical support to schools and troubleshoot IT issues.
- Company: Eduthing, a supportive education tech company in Walton-on-Thames.
- Benefits: Great opportunity for career growth and learning in a collaborative environment.
- Other info: Ideal for those with certifications like AZ-900.
- Why this job: Kickstart your IT career while making a difference in education.
- Qualifications: Strong customer service skills and eagerness to learn about technology.
The predicted salary is between 25000 - 32000 £ per year.
Eduthing in Walton-on-Thames is looking for a Service Desk Engineer (Level 1) to provide first-line technical support to schools. This role involves troubleshooting IT issues over the phone and email and managing incident tickets.
Ideal candidates will possess strong customer service skills, be eager to learn about technology, and have certifications like AZ-900.
With a focus on development and a supportive team culture, EduThing offers a great opportunity for those starting their IT careers.
Tier 1 IT Support Engineer — Education Tech employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 IT Support Engineer — Education Tech
✨Tip Number 1
Get to know the company! Research EduThing and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing first-line support, brush up on common IT issues and how to resolve them. This will give you confidence during interviews and help you stand out.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped others in the past. Remember, it's all about making the user experience better, so highlight your empathy and communication skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to connect with you. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Tier 1 IT Support Engineer — Education Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with providing first-line technical support and your eagerness to learn about technology.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and customer service. Let us know why you’re excited about the opportunity at EduThing and how you can contribute to our supportive team culture.
Show Off Your Certifications: If you've got certifications like AZ-900, make sure they’re front and centre in your application. We love seeing candidates who are proactive about their professional development and ready to tackle challenges in the tech world.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eduthing
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around troubleshooting common issues. Be ready to discuss how you would handle specific scenarios, like resolving a connectivity problem or assisting a teacher with software issues.
✨Show Off Your Customer Service Skills
Since this role is all about helping schools, demonstrate your customer service prowess. Share examples of how you've successfully assisted others in the past, and highlight your patience and communication skills.
✨Familiarise Yourself with Incident Management
Understand the basics of incident ticketing systems. Be prepared to explain how you would prioritise and manage multiple tickets, as well as how you would follow up with users to ensure their issues are resolved.
✨Express Your Eagerness to Learn
EduThing values candidates who are keen to grow. Talk about your passion for technology and any steps you've taken to further your knowledge, such as pursuing certifications like AZ-900 or engaging in online courses.