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- Tasks: Provide first-line IT support to schools via phone and email.
- Company: EduThing, a friendly and innovative managed IT service provider for education.
- Benefits: Ongoing mentoring, technical training, and access to learning resources.
- Other info: Join a supportive team with clear progression opportunities.
- Why this job: Kickstart your IT career while making a real difference in education.
- Qualifications: Customer-focused, passionate about IT, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support. We’re looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.
About the Role
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional IT support to schools and education environments. You’ll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience. This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.
What You’ll Be Doing
- Providing first-line technical support via phone and email
- Troubleshooting basic IT issues including:
- Password resets
- Software issues
- Connectivity problems
- Hardware troubleshooting
What We’re Looking For
- Customer-focused and patient
- Passionate about IT and technology
- A confident communicator, both written and verbal
- Friendly and professional on the phone
- Organised with strong time management skills
- Eager to learn and develop technical skills
- Comfortable working as part of a team
- Able to stay calm under pressure
Desired Technical Training
- AZ-900 (Microsoft Azure Fundamentals)
- Google Workspace Administrator Certification
Your Development at EduThing
At EduThing, we invest heavily in our people. You’ll benefit from:
- Ongoing mentoring and coaching from experienced engineers
- Internal technical training
- Access to Pluralsight learning resources
- Opportunities to develop cloud, networking, and security skills
- A collaborative and supportive team culture
Why Join EduThing?
- Work in a meaningful sector supporting education
- Friendly and collaborative team environment
- Clear development and progression opportunities
- Exposure to modern cloud and managed IT technologies
- Be part of a company that values innovation, teamwork, and excellent customer service
Apply Today
If you’re looking to start or grow your IT career in a dynamic education-focused MSP, we’d love to hear from you. Join EduThing and help schools succeed through technology.
Service Desk Engineer (Level 1) in Surrey employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Level 1) in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EduThing. Understand their mission and values, especially how they support the education sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Desk Engineer, you'll need to communicate clearly and professionally. Try role-playing common support scenarios with a friend or family member to build your confidence and ensure you can explain technical issues in a way that's easy for customers to understand.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure while providing excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Engineer (Level 1) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any customer service experience and technical skills you have, especially those related to IT support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to EduThing's mission. Be sure to mention why you’re excited about supporting the education sector.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and make sure to proofread for any errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eduthing
✨Know Your Stuff
Make sure you brush up on the basics of IT support, especially around password resets, software issues, and connectivity problems. Familiarise yourself with common troubleshooting steps so you can confidently guide customers through solutions during the interview.
✨Show Your Customer Focus
Since this role is all about providing exceptional support, be ready to share examples of how you've helped customers in the past. Highlight your patience and communication skills, as these are key to making a positive impact in a service desk environment.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot an issue on the spot. Think through how you would approach common technical problems and explain your thought process clearly. This will demonstrate your analytical skills and calmness under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.