At a Glance
- Tasks: Resolve complex IT issues and enhance educational technology across multiple schools.
- Company: Join eduthing, a leading education-focused IT provider in the UK.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Be part of a forward-thinking team dedicated to improving educational outcomes.
- Why this job: Make a real impact on education while developing your technical skills.
- Qualifications: Experience in Level 3 support with expertise in Microsoft 365 and networking.
The predicted salary is between 40000 - 50000 £ per year.
At eduthing, we’re passionate about empowering schools through technology that works - securely, reliably, and with real impact on teaching and learning. As one of the UK’s fastest-growing education-focused IT providers, supporting hundreds of schools and trusts nationwide, we’re looking for a Level 3 Service Desk Engineer to join our team.
This is a senior technical role within our Service Desk, where you’ll take ownership of complex issues across multiple school environments - ensuring minimal disruption and maximum confidence for the educators and students we support.
The Role
- Owning and resolving complex L3 incidents end‑to‑end across multiple schools
- Leading advanced troubleshooting across Microsoft 365, Azure, Active Directory, networking, and Google Workspace
- Supporting secure, reliable access for staff and students in safeguarding‑focused environments
- Driving proactive improvements and long‑term fixes to recurring issues
- Acting as a senior escalation point and mentoring Level 1 & 2 engineers
- Building strong relationships with school stakeholders, communicating clearly and confidently
- Contributing to service excellence through best practice, documentation, and continuous improvement
What We’re Looking For
- Proven experience in a Level 3 (or senior) support role, ideally within an MSP
- Strong expertise across Microsoft 365, Azure, Active Directory, and networking
- A proactive, solutions‑focused mindset aligned with a cloud‑first approach
- Excellent communication skills with the ability to support non‑technical users
- A passion for education and making a genuine impact in schools
Certifications
- Expected (or working towards): AZ‑104, MS‑102, SC‑900, Network+ (or equivalent)
- Desirable: MD‑102, SC‑300, AZ‑140, Security+
Why eduthing?
- Be part of a people‑first, forward‑thinking team shaping the future of education technology
- Work with a wide range of schools and trusts, delivering meaningful impact every day
- Join a company that balances innovation, security, safeguarding, and real classroom outcomes
- Develop your skills in a collaborative environment that values growth, knowledge sharing, and continuous improvement
Make an impact where it matters most. At eduthing, technology isn’t just about systems - it’s about supporting teachers, enabling students, and improving outcomes across education. If you’re ready to take ownership, solve complex challenges, and help schools thrive - we’d love to hear from you.
Service Desk Engineer - Level 3 employer: Eduthing
At eduthing, we pride ourselves on being a people-first employer that fosters a collaborative and innovative work culture. As a Level 3 Service Desk Engineer, you will have the opportunity to make a meaningful impact in the education sector while developing your skills in a supportive environment that values continuous improvement and knowledge sharing. Join us in shaping the future of education technology and enjoy the benefits of working with a passionate team dedicated to empowering schools across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - Level 3
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eduthing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eduthing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eduthing!
✨Direct Apply to Eduthing
Let's not forget to apply directly through the Eduthing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer - Level 3
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eduthing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eduthing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eduthing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
