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- Tasks: Provide first-line IT support to schools via phone and email.
- Company: EduThing, a friendly and supportive managed IT service provider for education.
- Benefits: Ongoing mentoring, technical training, and access to learning resources.
- Other info: Join a collaborative team with clear progression opportunities.
- Why this job: Kickstart your IT career while making a difference in education.
- Qualifications: Customer-focused, passionate about IT, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At EduThing, we deliver outstanding managed IT services to the education sector, supporting schools with reliable, friendly, and expert technical support. We’re looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.
About the Role
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional IT support to schools and education environments. You’ll assist users over the phone and via email, troubleshoot technical issues remotely, and ensure every customer receives a professional and positive support experience. This is an excellent opportunity for someone looking to build a career in IT within a supportive, education-focused MSP.
What You’ll Be Doing
- Providing first-line technical support via phone and email
- Troubleshooting basic IT issues including:
- Password resets
- Software issues
- Connectivity problems
- Hardware troubleshooting
What We’re Looking For
- Customer-focused and patient
- Passionate about IT and technology
- A confident communicator, both written and verbal
- Friendly and professional on the phone
- Organised with strong time management skills
- Eager to learn and develop technical skills
- Comfortable working as part of a team
- Able to stay calm under pressure
Desired Technical Training
- AZ-900 (Microsoft Azure Fundamentals)
- Google Workspace Administrator Certification
Your Development at EduThing
At EduThing, we invest heavily in our people. You’ll benefit from:
- Ongoing mentoring and coaching from experienced engineers
- Internal technical training
- Access to Pluralsight learning resources
- Opportunities to develop cloud, networking, and security skills
- A collaborative and supportive team culture
Why Join EduThing?
- Work in a meaningful sector supporting education
- Friendly and collaborative team environment
- Clear development and progression opportunities
- Exposure to modern cloud and managed IT technologies
- Be part of a company that values innovation, teamwork, and excellent customer service
Apply Today
If you’re looking to start or grow your IT career in a dynamic education-focused MSP, we’d love to hear from you. Join EduThing and help schools succeed through technology.
Service Desk Engineer (Level 1) employer: Eduthing
Contact Detail:
Eduthing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Level 1)
✨Tip Number 1
Get to know the company inside out! Research EduThing's values, mission, and the services they provide. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being friendly and professional is key. Try role-playing common support scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to troubleshoot effectively, which is crucial for a Service Desk Engineer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Service Desk Engineer (Level 1)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any customer service experience and technical skills you have, especially those related to IT support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to EduThing's mission. Be sure to mention why you’re excited about supporting schools and education.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills in your application. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eduthing
✨Know Your Stuff
Make sure you brush up on basic IT concepts, especially those mentioned in the job description like password resets and connectivity issues. Being able to confidently discuss these topics will show that you're ready for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and professionally over the phone and via email.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging and managing incidents. If possible, try out a demo version of a popular system to understand how to prioritise and escalate issues effectively.
✨Show Your Passion for IT
During the interview, express your enthusiasm for technology and learning. Share any relevant experiences or projects you've worked on, and mention your eagerness to develop your skills further, especially in areas like cloud and security.