At a Glance
- Tasks: Support IT systems and ensure smooth operations for staff and students in a school environment.
- Company: Join EduTalent Group, a supportive and collaborative educational institution.
- Benefits: Competitive salary, full-time contract, and professional development opportunities.
- Other info: Engage in strategic IT projects and enjoy a varied role across dual sites.
- Why this job: Make a real impact on students' digital learning experiences while developing your IT skills.
- Qualifications: Level 3 Diploma in IT and strong experience in IT support or network environments.
The predicted salary is between 26393 - 26393 £ per year.
EduTalent Group are seeking an experienced and technically skilled Senior Network Support Technician to join a secondary school IT department on a permanent, full year basis. This is a key role supporting the IT Systems Manager in the delivery, maintenance and development of IT infrastructure across a dual site school environment.
The successful candidate will play a central role in ensuring the smooth running of all IT systems, supporting both staff and students, and contributing to the reliability, security and performance of the school’s digital learning environment.
The role includes providing advanced technical support, maintaining network infrastructure, overseeing mobile device management, supporting cloud services, and assisting with safeguarding systems linked to online safety and filtering tools.
This position also involves contributing to strategic IT development, supporting projects, and taking responsibility for aspects of the network across both sites when required.
Requirements
- Level 3 Diploma in IT or equivalent qualification
- Strong experience working within an IT support or network environment
- Experience supporting Windows and MacOS systems, with mobile device management knowledge
- Understanding of networking including switches, firewalls and infrastructure support
- Ability to provide first and second line technical support
- Strong understanding of IT security principles and data protection requirements
- Experience maintaining hardware, software and cloud based systems
- Excellent communication skills with ability to support staff and students
- Strong problem solving skills and ability to work under pressure
- Experience within an education environment desirable but not essential
- Knowledge of safeguarding systems and filtering tools advantageous
Benefits
- Kent Scale D salary of £26,393 per annum
- Permanent, full time all year round contract
- Opportunity to work across a dual site school environment
- Involvement in strategic IT projects and infrastructure development
- Supportive leadership within a collaborative IT team
- Professional development opportunities within educational technology
- Varied role covering infrastructure, support and systems management
Senior IT Support Technician employer: EduTalent Group
EduTalent Group is an exceptional employer, offering a dynamic and supportive work environment for the Senior IT Support Technician role. With a focus on professional development and collaboration within a dedicated IT team, employees benefit from engaging in strategic projects that enhance educational technology across a dual site school. The competitive salary and the opportunity to make a meaningful impact on both staff and students' digital learning experiences make this position particularly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of IT security principles. Be ready to discuss how you've tackled challenges in previous roles.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved issues under pressure, especially in an educational environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress.
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Technician role. Highlight your experience with Windows and MacOS systems, as well as any relevant qualifications like your Level 3 Diploma in IT. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills:In your application, don’t hold back on showcasing your technical skills! Mention your experience with network infrastructure, mobile device management, and IT security principles. We love seeing candidates who can demonstrate their hands-on experience.
Communicate Clearly:Since this role involves supporting both staff and students, clear communication is key. Use your application to show off your excellent communication skills. We want to know how you can make complex IT concepts easy to understand for everyone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at EduTalent Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and MacOS systems, networking, and mobile device management. Be ready to discuss specific experiences where you've successfully resolved issues or improved IT infrastructure.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you tackled them. This will demonstrate your ability to work under pressure and your strong problem-solving skills, which are crucial for this position.
✨Communicate Clearly and Confidently
Since you'll be supporting both staff and students, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Understand the Educational Environment
Even if you don't have direct experience in education, do some research on the challenges schools face with IT. Showing that you understand the context of the role and its impact on learning can set you apart from other candidates.
