Systems and Service Design Manager - Volunteer in Belfast

Help design ethical, safeguarding-aware learning and wellbeing journeys across digital, onsite and blended programmes for an international social enterprise supporting youth, educators and communities across Northern Ireland, South Africa, Sudan and India.

What difference will you make?

• Protect safeguarding, consent and wellbeing as systems scale
• Reduce fragmentation across platforms, tools and programmes
• Improve accessibility and clarity for diverse user groups
• Prevent educators and facilitators being burdened with system design decisions
• Enable delivery teams to focus on people and impact, not navigation
• Create a strong foundation for ethical digital and hybrid programme growth

By separating service design from learning design, this role ensures that innovation serves people — not the other way around. With this role in place, eduSOIL can grow responsibly while maintaining coherence, care and inclusion across countries and contexts.

Please download and review the handbooks and frameworks provided for further information about eduSOIL, this role and how you can invest your skills, time and attention in deepening and widening our social impact.

What are we looking for?

We Are Seeking Someone Who Brings:

• 3–5+ years’ experience in service design, UX, systems design or digital strategy
• Strong understanding of user-centred design in education, public sector or social impact contexts
• Experience mapping complex journeys across multiple stakeholder groups
• Ability to work collaboratively with programme, analytics and development roles
• Strong documentation, systems-thinking and sense-making skills

Key Skills:

• Service design
• UX / UI
• Digital strategy
• Systems thinking
• Research & analysis
• Collaboration
• Leadership
• Documentation

We would prefer someone with:

• Experience working with or alongside educators, facilitators, youth workers or programme teams
• Experience with digital platforms, online communities or blended learning environments
• Experience with evolving or imperfect systems, prototypes or MVPs
• Strong systems thinking and documentation skills, with the ability to reduce complexity rather than add to it
• Confidence working in a collaborative, values-led organisation, with comfort navigating ambiguity
• Willingness to escalate risks early
• Commitment to reflective, wellbeing-informed practice

Experience in charities, CICs, social enterprises or international contexts is highly valued but not essential.

We are particularly interested in applicants who:

• Are based in Northern Ireland (though this is not essential)
• Bring lived experience of migration, cultural transition or integration
• Have experience in arts, mindfulness, yoga or wellbeing practice alongside professional expertise
• Are motivated by equity, youth voice and ethical leadership

This role suits someone who enjoys bringing order, clarity and confidence to complex systems, who values stewardship as a form of leadership and who is excited by working at both local and international levels.

What will you be doing?

eduSOIL is delivering complex, multi-layered programmes that span onsite delivery in schools and communities, online learning, wellbeing practice, virtual youth exchange, volunteering and international collaboration. As our programmes and platforms have grown, we recognised a clear need to separate learning design from service and user-experience design. This role exists to ensure that people’s journeys across systems make sense — without placing that responsibility on educators, facilitators or learning designers.

We are therefore seeking an experienced Systems & Service Design Manager to lead end-to-end user experience and service design across eduSOIL’s learning, wellbeing and participation ecosystem. This is a delivery-aware, systems-focused senior volunteer role. You will ensure that young people, educators, volunteers and partners experience coherent, accessible and safeguarding-aware journeys across onsite, online and blended programmes.

Key Responsibilities Include:

• Mapping user journeys for youth, teachers, youth workers, parents and volunteers
• Designing service flows across learning, wellbeing and participation touchpoints
• Creating UX/UI logic across multiple platforms and tools (without building or coding)
• Ensuring progression aligns with the eduSOIL Learning & Leadership Spine
• Embedding safeguarding, consent and wellbeing principles into system design
• Working closely with Programme Directors to reflect real delivery conditions
• Collaborating with AI Analytics and Development roles to translate design into practice

This role does not own pricing, monetisation, pedagogy, or technical development. Its purpose is clarity, coherence and protection of user experience.