Customer Success Consultant in Ipswich

eduFOCUS are looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk, in this full-time, office-based permanent position. Fantastic company benefits include:

• Competitive Salary: £30,000 per annum (depending on experience)
• Holiday: 28 days annual leave, plus bank holidays
• Additional: Opportunities for professional development, career progression, supportive and friendly team environment.

About the role:

As a Customer Success Consultant, you will be responsible for delivering an exceptional customer experience for eduFOCUS clients using the EVOLVE platform. This is a consultative, client-facing role focused on building strong relationships, supporting client success, and helping customers make informed decisions. You will conduct client review meetings via Microsoft Teams, as well as offsite at schools, conferences, and trade shows. You will also provide ongoing support by telephone and email, and assist with administrative tasks related to orders, invoicing, and onboarding. Working hours for this role are 35 per week, Monday – Friday, 9am – 5pm onsite in the Woodbridge office.

Key Responsibilities:

• Guide new customers through onboarding and provide ongoing support via telephone, email, and client meetings.
• Proactively engage with customers to assess satisfaction, resolve issues, and enhance their overall experience.
• Gather, analyse, and act on customer feedback to support data-driven decision-making and process improvement.
• Collaborate with colleagues to arrange product demonstrations and trials, incorporating customer preferences into business operations.
• Complete administrative tasks, including orders, invoicing, data management, and reporting, while providing cover and support for colleagues and Company Directors.

About You:

As a Customer Success Consultant, you will be an organised, enthusiastic team player with excellent communication skills, a positive “can do” approach, and the ability to handle multiple tasks simultaneously. Committed to delivering high-quality service, you will be adaptable, flexible, and resilient, able to work both independently and collaboratively within a small team. Experience in customer service, client relations, or office administration is advantageous, but motivated candidates looking to launch their career are also welcome. Key personal attributes include a commitment to quality and excellence, strong problem-solving skills, attention to detail, a friendly and approachable manner with a sense of humour, confidence in a dynamic work environment, and strong IT skills, including proficiency in Microsoft Office.

Why eduFOCUS:

eduFOCUS is a leading provider of EVOLVE software, the industry-standard Trip, Club, and Activity management solution used by over 240 Borough and County Councils/Multi-Academy Trusts and more than 21,000 schools, academies, and colleges across the UK. We are proud of our supportive, collaborative, and engaging workplace culture, where staff are encouraged to share ideas, learn, and develop professionally. Many of our employees have been with us for years, reflecting the positive and motivating environment we maintain.

If you have the relevant skills and experience for the Customer Success Consultant position and would like to be considered, please apply by submitting an up-to-date CV, with a covering letter as the first page of your CV, as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies please.