At a Glance
- Tasks: Be the friendly face of our college, helping customers with their enquiries.
- Company: Join NPTC Group of Colleges, a supportive and community-focused institution.
- Benefits: Enjoy a competitive salary, pension schemes, generous leave, and free parking.
- Other info: Flexible part-time hours perfect for students looking to balance work and study.
- Why this job: Make a difference by building positive relationships with customers in a vibrant environment.
- Qualifications: Level 2 in Customer Service, English, Maths, and IT skills required.
The predicted salary is between 27299 - 33365 £ per year.
NPTC Group of Colleges is seeking a Customer Relations Assistant at Neath Campus to be the first point of contact for customers, answering enquiries and providing accurate information to build positive relationships.
This part-time role (25 hours/week) offers a pro rata salary of £17,533 per year, with pension schemes, generous annual leave, free parking, and flexible options.
You should hold Level 2 in Customer Service, English and Maths, be IT literate with Excel, and be able to communicate effectively.
Part-Time Customer Relations Specialist (Evenings/Weekends) in Neath employer: Educators
Conwy Family Information Service is an excellent employer, offering a supportive work culture that values community engagement and employee development. With the flexibility of hybrid working and a focus on meaningful outreach, employees have the opportunity to make a real impact in the lives of families while enjoying a balanced work-life environment. The role at the Old School Lane Integrated Centre in Llandudno not only provides a chance to connect with local services but also fosters personal growth through ongoing training and collaboration with dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Relations Specialist (Evenings/Weekends) in Neath
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Educators and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Educators and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Relations Specialist (Evenings/Weekends) in Neath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Educators.
Get Familiar with Our Brand:Before applying, take some time to learn about Educators and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Educators
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Educators.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Educators will surely appreciate.
