At a Glance
- Tasks: Be the friendly face of NPTC Group, helping customers and building relationships.
- Company: Join one of Wales' largest Further Education providers with a rich history.
- Benefits: Enjoy competitive pay, generous holidays, and excellent pension schemes.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Level 2 in Customer Service and strong communication skills required.
The predicted salary is between 25949 - 25949 £ per year.
Join NPTC Group of Colleges as a Customer Relations Assistant and play a key role in delivering exceptional customer service. You will be the first point of contact for new and existing customers, responding to enquiries, providing accurate information and helping to build positive relationships with customers.
Contract: Permanent, part time. NPTC Group of Colleges (initially based at Neath College).
About you:
- Our ideal candidate will have a Level 2 qualification in Customer Service (or equivalent) and relevant experience of working in a fast-paced customer service environment.
- You should also hold level 2 qualifications in English and Maths (GCSE or equivalent) and be IT literate equivalent to level 2 with working knowledge of MS Excel.
- Candidates must have the ability to communicate in Welsh at an advanced level.
About us:
NPTC Group of Colleges is one of the largest Further Education providers in Wales, providing almost every conceivable vocational area of education and training including an exciting and varied programme of full and part-time courses stretching across locations from South to Mid Wales. NPTC Group of Colleges has been educating future generations for over 90 years.
Why work for us?
- As well as competitive salaries, our pension schemes are some of the best available.
- The holiday allowance is excellent right from year 1. You have 28 days per year of holiday (rising to 32 after 5 years' service), and as we close the College for up to 5 days over Christmas, this means up to an additional 5 days of leave.
- With the 8 days of public/bank holidays on top of this, you could benefit from 41 days of annual leave.
- We have a range of potential flexible working options available including agile working, sabbatical leave and job share.
- Sickness benefits here are generous, and staff are also provided with free access to independent occupational health, the Employee Support Helpline, a 24-hour life management and personal support helpline.
- The College also employs a dedicated Health and Wellbeing Co-ordinator, who provides support and organises popular events across the Group.
- There is free car parking at all of our main colleges as well as bike storage.
- The College actively promotes and encourages Continuous Professional Development for all of our staff.
On top of all this, working at the College gives us the privilege of being involved in helping our learners and our communities succeed and thrive.
Customer Relations Assistant Neath, United Kingdom employer: Educators
Conwy Family Information Service is an excellent employer, offering a supportive work culture that values community engagement and employee development. With the flexibility of hybrid working and a focus on meaningful outreach, employees have the opportunity to make a real impact in the lives of families while enjoying a balanced work-life environment. The role at the Old School Lane Integrated Centre in Llandudno not only provides a chance to connect with local services but also fosters personal growth through ongoing training and collaboration with dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant Neath, United Kingdom
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Educators and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Educators and let us see your personality shine through!
We think you need these skills to ace Customer Relations Assistant Neath, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Educators.
Get Familiar with Our Brand:Before applying, take some time to learn about Educators and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Educators
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Educators.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Educators will surely appreciate.
