At a Glance
- Tasks: Support families by providing information on childcare and local services for children.
- Company: Join a bilingual service dedicated to helping families in the community.
- Benefits: Flexible working hours, hybrid options, and opportunities for personal development.
- Other info: Welcoming environment that values diversity and offers support for all applicants.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and knowledge of local childcare services preferred.
The predicted salary is between 10890 - 11062 £ per year.
The Family Information Service is a bilingual service providing information to families and professionals on childcare and services and activities for children and young people. We are looking for a Family Information Services Support Officer to advise and promote our work and to provide information directly to customers.
The post is currently based at the Old School Lane Integrated Centre in Llandudno / Hybrid and is initially for 16 hours a week on a fixed term annual contract. The successful candidate will be an enthusiastic person with excellent personal skills. You will need to have experience of providing information to customers and existing knowledge of local services for children and young people; experience in the childcare field would also be an advantage.
The post will involve outreach work in the community; it is essential that you enjoy working with people both formally and informally. A full driving licence and the use of a car is essential. You will need good IT skills as the post involves gathering and updating information on various databases including DEWIS and our service website, as well as utilising social media platforms to share information with wider communities.
Due to the nature of the work, the post is subject to a satisfactory check from the Disclosure and Barring Service. This role offers flexible working options for a work-life balance, which can include adjusting your working day and hybrid working, i.e., a balance of office and home working.
Welsh Language Skills: The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English, and application forms received in either language will not be treated less favourably than each other. We are passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and online to support you.
Conwy is committed to safeguarding. Qualifications and references will be verified. We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives, and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services. We welcome and encourage applicants from all backgrounds and experiences. We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification). We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this, please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats; please contact the HR Team to discuss how we can support you. These requests will not put you at any disadvantage.
Family Information Service Support Officer employer: Educators
As a Family Information Service Support Officer at Conwy, you will be part of a dedicated team that values community engagement and inclusivity. With flexible working options and a commitment to professional development, this role not only allows you to make a meaningful impact on families in Llandudno but also supports your personal growth through free Welsh language classes and a welcoming work culture. Join us in creating a diverse workforce where every voice is heard and valued.
