Operations Consultant in London

At Keystone Sports, we help international student-athletes obtain sports scholarships in the US and Canada. Over the years, we have assisted 15,000+ international student-athletes from 48+ countries to enroll at universities across North America.

The Operations Team is the “oil in the machinery,” ensuring our processes run smoothly and the customer journey is exceptional. We are at the heart of the student journey, working closely with students and their families, supporting the academic and administrative aspects of the process while ensuring everyone is well-advised, supported, and confident every step of the way.

Together, the team supports and tracks student applications and documentation from start to finish, guides families through academic and administrative requirements, and keeps records organized using CRM systems while maintaining a personal approach. When challenges arise, the team works collaboratively to troubleshoot and resolve issues before they become roadblocks, acting as the “final gatekeeper” to ensure everything is in place before students begin their studies abroad.

The Operations Consultant supports the delivery of Keystone Sports’ services by guiding student-athletes through the administrative and operational stages of their recruitment journey. The role ensures that clients receive accurate, timely, and high-quality support from onboarding through admissions, eligibility documentation, pre-arrival preparation, and visa processes. Working closely with other departments and Operations colleagues, the role contributes to a smooth customer journey, strong client satisfaction, and consistent execution of Keystone Sports’ delivery model.

Key Roles & Responsibilities

• Handle assigned student cases and support clients through onboarding, admissions, documentation, pre-arrival preparation, and visa processes.
• Maintain regular communication with clients and parents to ensure clarity, progress, and engagement throughout the journey.
• Guide administrative and procedural requirements and support clients in completing tasks accurately and on time.
• Liaise with schools, admissions departments, and relevant partners to support applications and enrollment.
• Support UK and EMEA students throughout longer recruitment cycles through structured follow-ups and proactive communication.
• Use CRM tools to manage cases, track progress, and maintain accurate records.
• Follow defined workflows, guidelines, and checklists to ensure consistent service delivery.

Success Metrics

• Enrollment Targets: Achieve enrollments of assigned clients within agreed timelines and service expectations.
• Client Experience: Maintain a high client satisfaction rating while ensuring accurate, timely, and efficient case handling in line with company processes and CRM standards.

Key Skills

• Strong attention to detail and high level of accuracy.
• Highly organized with a structured approach to work.
• Pro-active mindset and ability to work independently.
• Strong time management and prioritization skills.
• Comfortable working in a remote environment.
• Professional and client-focused attitude.

Qualifications

• Bachelor’s or Master’s degree with good results.
• Previous experience in operations, administration, or client support is preferred.
• Excellent written and spoken English.
• Proficiency in at least one additional language is an advantage (Spanish, Norwegian, Swedish, German).
• Strong interest in sports and international education and exchange.

What We Offer

• Competitive compensation package including a fixed salary and performance-based bonus linked to company and individual targets.
• Fully remote and flexible working within the UK or from our Sheffield office; also currently considering applicants who can work from our Cologne, Germany hub.
• Supportive and collaborative team with colleagues from different nationalities.
• Opportunities for professional development.
• Exposure to international clients and projects.
• A friendly and respectful international work environment with space for initiatives and original ideas.
• To be part of a successful and passionate team that cares deeply for our students.

Keystone Sports helps more than 1,100 international student-athletes to US universities each year. Whether it is a soccer (football), tennis, golf, track and field, or swimming scholarship, our team provides an extensive service to find students a tailored placement in the USA. Our workplace culture is characterized by people who are passionate about what they do and high achievers who strive to perform professionally. We all love sports! We are creating an environment that encourages creativity, new paths to success, and continuous development.

Keystone Education Group is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.