Director of Conversion Services in City of London

Why join UniQuest? UniQuest is a mission-driven, founder‑led organisation focused entirely on student engagement and conversion. As part of Keystone Education Group, we support over 5,500 education providers globally. This role offers the opportunity to accelerate UniQuest’s footprint in the UK, and beyond. We’re looking for a strategic, forward-thinking leader to oversee UniQuest’s global Conversion Services operations. In this role, you’ll shape and deliver a world‑class student journey experience - driving operational excellence, quality assurance, and automation innovation across our partner network. You’ll manage global teams and be accountable for all operational departments within Conversion Services, ensuring that our delivery is consistently exceptional and that our partners see measurable impact through improved student conversion outcomes.

Key Responsibilities

• Driving Partner Success: Build and nurture strong, strategic relationships with UniQuest’s partner universities. Act as the senior point of contact for operational performance, strategy alignment, and service excellence. Collaborate with partners to co‑design conversion strategies, implement innovations, and continuously enhance the student journey.
• Delivering a World‑Class Student Experience: Lead the ongoing optimisation of UniQuest’s student engagement and conversion services to ensure a student‑orientated, efficient, and high‑quality experience. Embed a culture of continuous improvement across all teams, focused on student success and partner value. Oversee service delivery excellence through robust quality assurance frameworks and performance metrics.
• Operational Leadership: Provide strategic and operational leadership to all Conversion Services departments, ensuring effective global coordination. Define, monitor, and report on key performance indicators (KPIs) that measure student conversion, service quality, and operational efficiency. Implement scalable systems, processes, and structures that support future growth and innovation.
• Automation & Innovation: Lead the transformation of UniQuest’s conversion operations through automation, workflow optimisation, and data‑driven decision making. Partner with the Technology and Data teams to deploy innovative tools that enhance the student experience and maximise efficiency. Identify and implement opportunities to use AI and intelligent automation to elevate the student journey to the next level.
• People & Culture: Inspire, mentor, and develop high‑performing global teams that reflect UniQuest’s values of collaboration, integrity, and excellence. Build capability and confidence across leadership levels to ensure sustainable team growth and resilience. Promote a culture where every team member understands their role in delivering exceptional outcomes for students and partners.

What You’ll Bring:

• Extensive experience leading large‑scale, multi‑site operational teams, ideally in higher education.
• Proven success in delivering operational transformation, service quality, and automation initiatives.
• Strong stakeholder engagement skills and a history of building trusted partnerships at senior levels.
• Deep understanding of the home and international student lifecycle and conversion drivers.
• A strategic mindset with the ability to balance innovation, performance, and people leadership.

Application: Please send us your application by hitting the button “Apply here!”. This is a remote role with occasional travel to campus for partner meetings or company events. Keystone is an equal‑opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.