Senior Product Manager, Trust & Safety, Integrity and Fraud London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team [...] Strong ability to translate ambiguous policy, legal, or regulatory requi
- Fluency in modern AI product development, including evaluating model quality, designing human-in-the-loop experiences, and translating emerging capabilities into practical, measurable customer and business value.
- Extreme customer centricity with a focus on ensuring low-friction experiences for good customers.
- An analytical, structured approach to ambiguity and risk, with the ability to frame tradeoffs, define controls, and set measurable outcomes.
- Prevent, detect and mitigate fraud and abuse, building and leveraging AI systems to address risk in real time.
- Build an AI-led fraud operations platform that turns complex marketplace signals into automated decisions, prioritised investigations, and actionable case workflows, stopping fraud, abuse and manipulation before incidents occur.
- Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.
Courses relevant to this posting
Relevance is based on skills and concepts, not a guarantee that you qualify.
Covered skills: Product management AI fundamentals Data science Roadmapping
Skills to close: None listed
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1. Compliance as Operational Infrastructure
Understand why compliance workflows determine market velocity and how to frame approval systems as enablers rather than gatekeepers.
2. Workflow Architecture Fundamentals
Design the core stages of a compliance pipeline from submission through audit, balancing automation with human judgment.
3. Building Decision Frameworks
Create repeatable evaluation criteria that enable consistent, defensible decisions without requiring senior review for every case.
4. Throughput and Cycle Time Optimization
Diagnose and resolve workflow bottlenecks to increase clearance rates without compromising review quality.
5. Automation and Tooling Strategy
Determine which workflow stages benefit from automation, rules engines, or AI assistance and which require human judgment.
6. Stakeholder Communication and Change Management
Build trust and adoption by designing workflows that serve submitters, reviewers, auditors, and external partners.
7. Audit, Reporting, and Continuous Improvement
Use workflow data to demonstrate compliance, identify process gaps, and drive iterative system improvements.
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Senior Product Manager, Trust & Safety, Integrity and Fraud at Deliveroo employer: EducationPals
Deliveroo UK is an exceptional employer that champions innovation and collaboration, particularly in the dynamic field of AI-driven customer experience. With a strong focus on employee growth, you will have access to extensive professional development opportunities while working in a vibrant culture that values creativity and teamwork. Located in the heart of the UK, our team enjoys a supportive environment that encourages bold ideas and fosters meaningful contributions to enhance customer engagement and retention.
