At a Glance
- Tasks: Lead a dynamic team to drive revenue retention and expansion across the UKI customer base.
- Company: Join a leading AI company focused on innovation and growth.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Exciting career growth potential in a collaborative environment.
- Why this job: Make a significant impact in a thriving region while working with cutting-edge AI products.
- Qualifications: Proven SaaS experience with strong leadership and commercial instincts.
The predicted salary is between 90000 - 110000 £ per year.
As the Director of Account Management for UK & Ireland, you will lead Account Management for UKI, owning net revenue retention and expansion across the region's customer base, with a team of approximately 8 people. You'll work closely with Sales, BDR, Partnerships, Customer Support, and RevOps. UKI is one of our strongest regions on retention, and we want someone who can keep that bar high and turn the installed base into the main growth engine for AIVA and our AI products.
Key Responsibilities:
- 5+ years in SaaS, including 3+ leading managers in Account Management, Customer Success or a revenue-owning role.
- A track record of improving NRR and hitting expansion targets at scale, with metrics you can share.
- Strong commercial instincts on pricing, contracts and multi-year renewals.
- Experience with a structured sales methodology (SPICED, MEDDPICC or similar).
- Data fluency and a disciplined forecaster, comfortable presenting to senior leadership.
- Interest in AI products, and ideally experience selling new product lines into an installed base.
- Experience in telephony, CCaaS or communications software is a plus.
- Based in the UK, fluent in English.
- Ready to be 3+ days in our London office.
Director of Account Management, UKI employer: EducationPals
Deliveroo UK is an exceptional employer that champions innovation and collaboration, particularly in the dynamic field of AI-driven customer experience. With a strong focus on employee growth, you will have access to extensive professional development opportunities while working in a vibrant culture that values creativity and teamwork. Located in the heart of the UK, our team enjoys a supportive environment that encourages bold ideas and fosters meaningful contributions to enhance customer engagement and retention.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Account Management, UKI
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Account Management, UKI at EducationPals!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like EducationPals or be willing to refer you for that Director of Account Management, UKI position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from EducationPals who’s on the lookout for their next Director of Account Management, UKI star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Account Management, UKI role at EducationPals!
We think you need these skills to ace Director of Account Management, UKI
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at EducationPals. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at EducationPals
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at EducationPals. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
