Commercial Transformation Manager
Experience in transformation, legal operations, business analysis, process improvement, technology delivery or a related field, ideally within professional services or a complex corporate environment. Strong process discovery and mapping skills, with the ability to simplify ways of working and produce clear, practical guidance. Practical understanding of automation, AI and digital tools, with confidence identifying use cases, shaping requirements and testing prototypes or proofs of concept. Expe
- Experience supporting enterprise technology platforms through configuration, testing, releases, training, adoption and ongoing improvement; legal technology experience is desirable. [...] Process improvement and simplification
- Work with teams and BE subject matter experts to understand, document and challenge existing processes, pain points and business user needs.
- Create clear current-state and future-state process maps, workflows and supporting guidance.
- Identify opportunities to simplify, standardise and improve processes, with a focus on user experience, efficiency and global scalability.
- Automation, AI and prototyping: [...] Banner
London, United Kingdom
Courses relevant to this posting
Relevance is based on skills and concepts, not a guarantee that you qualify.
Covered skills: AI fundamentals User research
Skills to close: None listed
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Coming-soon courses matched to this posting: outline, waitlist, and skill path.
Learn the four foundational process flows that structure most enterprise operations and ERP implementations.
2. Mapping Workflows and Transaction Boundaries
Use standard notation to document process steps, decision points, handoffs, and system interactions.
3. Business Rules and Control Design
Define the validation logic, permissions, and governance controls that make workflows auditable and compliant.
4. Shared Records and Data Models
Understand how ERP systems structure master data, transactional records, and reporting hierarchies.
5. Writing Functional Requirements
Translate business process maps into clear, testable system requirements that guide configuration or development.
6. Build vs. Buy Decision Framework
Evaluate when to configure ERP, extend with custom code, integrate third-party tools, or build internal software.
7. AI-Augmented Workflows and Governance
Identify where AI can assist users or automate steps without compromising control, audit trails, or compliance.
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Commercial Transformation Manager at Baringa employer: EducationPals
Deliveroo UK is an exceptional employer that champions innovation and collaboration, particularly in the dynamic field of AI-driven customer experience. With a strong focus on employee growth, you will have access to extensive professional development opportunities while working in a vibrant culture that values creativity and teamwork. Located in the heart of the UK, our team enjoys a supportive environment that encourages bold ideas and fosters meaningful contributions to enhance customer engagement and retention.
