Student Experience and Wellbeing Manager

Student Experience and Wellbeing Manager

We’re looking for a Student Experience and Wellbeing Manager to join our Student Experience team reporting to our Director of Student Experience and Wellbeing. This is a vital role in helping learners feel safe, included and supported, removing barriers to learning so they can achieve and progress. As a friendly, supportive and dedicated team, we lead on safeguarding and wellbeing, and support learners through careers guidance, financial support and inclusive practice, working in partnership with learners, colleagues, parents and carers and external agencies to provide support that helps students thrive.

As a Student Experience and Wellbeing Manager at your designated college campus, you will:

• Have oversight for the cross-group role of student financial support, managing the Group’s student financial support budget in line with government guidelines and policies.
• Be the Deputy Designated Safeguarding Lead for your college campus and may also be required to lead on safeguarding across group in the absence of the Designated Safeguarding Lead where required.
• Manage and deliver effective support services in relation to student financial support and access to funding for learners across the Group.
• Provide day to day leadership and direction, manage team performance, facilitate cross-functional departmental operations and foster a collaborative, inclusive and high performing team culture.
• Provide regular and timely reports on bursary and where applicable safeguarding and welfare, to assist the Designated Safeguarding Lead and a team of Deputy’s in analysis of effectiveness of provision and foster a culture of continuous improvement. You may also be required to support in either of the other 2 cross-group roles in the absence of said manager where required.

Who We’re Looking For

The role requires someone who can provide strong day-to-day leadership, manage team performance, oversee the student financial support budget in line with government guidelines, and work collaboratively across the Group to support safeguarding, pastoral services, tutorials, enrichment, and equality, diversity and inclusion. The successful candidate will bring a relevant degree, strong budget management experience, experience of managing financial support allocations for learners, and the ability to produce detailed performance reports, work to tight deadlines, and influence positively across teams. We are particularly looking for someone who understands the barriers faced by young people and vulnerable adults and is committed to creating an inclusive, supportive and collaborative environment that empowers both learners and colleagues.

Our Commitment to Inclusion

As a public sector organisation, we value the diversity of the communities we serve and are committed to fostering an inclusive workplace where everyone feels a sense of belonging, respect and support. We encourage applications from individuals of all backgrounds and experiences.

Schedule

• Monday-Thursday 8.30am-5pm and 8.30am-4pm Friday
• Flexible lunch breaks
• Occasional rotation at other sites to support Group collaboration
• Rather not work the normal 9 - 5? If you have a working pattern that you would prefer, please discuss this with us and we might be able to support.

Disclosure and Barring Service

Shortlisted candidates will be required to provide details of all unspent convictions and any convictions that are not eligible for filtering, prior to the interview date.

Successful applicants will be required to undertake an enhanced DBS disclosure.

If you are unsure whether you need to disclose criminal information, you may wish to seek independent advice from:

• Visit Nacro | email helpline@nacro.org.uk | call 0300 123 1999
• Visit Unlock | phone 01634 247350 | text 07824 113848

Further information on filtering and protected offences is available on the Ministry of Justice website

Equality, Diversity, Inclusion and Belonging (EDIB)

We welcome applications from people of all backgrounds and are proud to be a Disability Confident Committed employer. For more information, please see our EDIB policy

Right to Work in the UK

All applicants must provide valid proof of their right to work in the UK, in line with The Education Training Collective’s statutory employment checks. Employment cannot commence or continue unless this has been verified.

Our recruitment principles are based on fairness, transparency, and a commitment to developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as:

• Significant recruitment difficulties,
• The need for specialist skills unavailable in the local labour market.

Where an individual cannot demonstrate a valid right to work in the UK, and visa sponsorship is not appropriate, justified, or approved, we will be unable to progress or continue the appointment. This includes situations where an existing employee’s visa expires and sponsorship is not granted.

Safeguarding

Safeguarding is a key priority for the Group. We have robust policies and systems in place to ensure a safe environment for learners and staff, including our responsibilities under the Prevent Duty.

To read more, please visit Safeguarding.

Essential requirements

Qualifications:Degree in relevant field; Teaching, Youth Work, Health, Social Care ELevel 2 English and maths ESafeguarding certificate (L3 or above, or willing to complete within 3 months) DHigher level degree or management qualification DKnowledge, skills and abilities:Experience of managing a budget (staffing and non-staffing), including theformulation of the budget and the management of spend. EExperience in managing financial support allocations to ensure funds dedicated tosupporting learners are channelled appropriately to make a positive impact on thelearner.EExperience of managing large and diverse teams including objective setting,appraisal review and performance management. EExperience in a management role in a Student Support & Wellbeing environment. DExperience of managing a learner safeguarding function, ideally as a DSL or DeputyDSL and in working proactively with external support partners and agencies withworking experience of all aspects of child and vulnerable adult protection.DUnderstand the potential barriers faced by young people and vulnerable adults, tosuccessful outcomes.ETo be able to ‘horizon scan’ to ensure the Group is up to date on any legislativechanges relating to the provision of Student Support and Wellbeing, to ensurecompliance and be sector leaders in ensuring the best possible outcomes forstudents.EExperience in developing college wide policies and procedures relating to theprovision of Student Services, such as bursary/financial support, safeguarding,attendance, behaviour and welfare.EDemonstrable experience of influencing change in organisations to promote thebest interests of young people. DUnderstanding of the expectations of regulatory bodies (e.g. DfE and Ofsted) EOther:Excellent verbal communication skills including presenting and delivering training. EAbility to produce detailed performance reports. EAbility to work to tight deadlines often managing several projects/activitiesconcurrently. EAbility to work under own initiative and as part of a team. EExcellent negotiating and influencing skills

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Job Details

Company: Education Training Collective

Salary: £44,733 to £47,469.76 a year

Hours: Full-time

Location: Stockton on Tees, TS17 6FB

Working pattern: On-site

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 12 Nov 2026

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