At a Glance
- Tasks: Lead on-site IT support and ensure smooth tech operations for students and staff.
- Company: Join a supportive team in a dynamic college environment.
- Benefits: Enjoy generous leave, free GP access, gym memberships, and more!
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Make a real difference in tech support while developing your skills.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an IT Operations Site Coordinator to join our IT Operations team reporting to our IT Operations Lead.
Responsibilities:
- Provide on‑site technical leadership and deliver day‑to‑day IT support at the designated college site.
- Ensure reliable, secure, and efficient operation of IT services for staff and students.
- Act as the first point of technical escalation and lead/coordinate the work of IT Operations Technicians to maintain SLA‑driven service standards.
- Offer support and cover across other sites within the group when required.
Qualifications:
- Good general education and proven Tier 1 and Tier 2 IT support capability (diagnosing and fixing hardware/software faults).
- Full, clean UK driving licence.
- Experience in the education sector is desirable but not essential.
- Relevant industry certifications such as A+, Network+, MCP, CCNA/CCNP are desirable; group supports development through coaching and training.
- Excellent troubleshooting, problem‑solving, prioritisation, multi‑tasking and clear communication skills.
Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Benefits:
- Generous annual leave entitlement (34‑43 days per annum, depending on role and length of service).
- Up to 5 days additional leave at Christmas.
- Free on‑site parking.
- Local Government Pension Scheme (LGPS) with 14.2% employer contribution.
- Enhanced Occupational Sick Pay Scheme.
- 24/7 free GP access for you and your dependants.
- Enhanced Maternity, Paternity and Adoption Scheme.
- Employee Assistance Programme.
- Free gym memberships/discounted memberships (dependent on site).
- Staff Discounts Package via Perkbox.
- Wellbeing Days (in addition to annual leave).
- Discounted hair and beauty treatments available.
- Bike2Work Scheme.
Schedule:
Monday‑Friday. Flexible lunch breaks.
If you believe you have the necessary skills, commitment and determination to succeed, we would love to hear from you.
On‑Site IT Operations Lead — College Tech Support employer: Education Training Collective
Join a dynamic and supportive work environment as an On-Site IT Operations Lead, where your contributions directly impact the educational experience of students and staff. With generous annual leave, a strong commitment to employee development, and a range of wellbeing benefits, including free gym memberships and enhanced family leave schemes, this role offers not just a job, but a fulfilling career path in the heart of the education sector. Embrace the opportunity to grow within a Disability Confident employer that values diversity and inclusion.
Contact Details:
Education Training Collective Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On‑Site IT Operations Lead — College Tech Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in education. They might know about openings or can give you a heads-up on what the hiring managers are really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and fixed hardware/software issues in the past. We want to see that you can think on your feet!
✨Tip Number 3
Show off your leadership skills! If you’ve coordinated teams or led projects before, make sure to highlight that experience. We love candidates who can take charge and ensure service standards are met.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a difference in IT support.
We think you need these skills to ace On‑Site IT Operations Lead — College Tech Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Tier 1 and Tier 2 IT support experience. We want to see how you've diagnosed and fixed hardware/software faults, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support in the education sector and how your skills align with our needs. Keep it engaging and personal!
Show Off Your Certifications:If you have any relevant industry certifications like A+, Network+, or CCNA/CCNP, make sure to mention them! We love seeing candidates who are committed to their professional development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Education Training Collective
✨Know Your Tech Inside Out
Make sure you brush up on your Tier 1 and Tier 2 IT support skills. Be ready to discuss how you've diagnosed and fixed hardware/software faults in the past. Having specific examples will show that you can handle the technical challenges of the role.
✨Showcase Your Leadership Skills
As an On-Site IT Operations Lead, you'll be coordinating a team. Prepare to talk about any previous experience leading or mentoring others, even if it was informal. Highlight your ability to maintain service standards and how you prioritise tasks under pressure.
✨Communicate Clearly
Strong communication skills are key in this role. Practice explaining complex technical issues in simple terms, as you'll need to support both staff and students. Think about how you can demonstrate your problem-solving approach during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Prepare for scenarios where you might need to troubleshoot a problem on the spot or manage multiple requests at once. This will help showcase your multi-tasking abilities and quick thinking.
